The Processing Center Manager (PCM) is an on-site manager who will provide leadership of records management procedures, production control, planning, and scheduling to implement appropriate management systems and ensure the quality, reliability, accuracy, and timeliness of all services and products. The PCM will oversee multiple departments and ensure the overall process is efficient and productive.
Duties and Responsibilities:
- Manage, guide, and direct production workflow activities and quality performance measures while adhering to all regulatory and contractual requirements.
- Establish program benchmarks to ensure all products meet or exceed internal corporate and external customer requirements.
- Recommend and contribute to the development of continual process improvements to improve efficiency, accessibility, accuracy, etc.
- Monitor and support production control throughput goals and objectives through daily, weekly, and monthly reporting models.
- Prepare and revise quality control/data entry and review procedures, forms, reports, and manuals.
- Review interfile and refile materials that are returned to the customer due to deficiencies
- Determine whether problems result from poor performance, inadequate training, or procedural weaknesses
- Recommend problem solutions to customer, Government records staff, and Project Manager.
- Monitor time and efficiency to effectively establish and maintain daily productivity.
- Manage operations and assigned staff
- Investigate and resolve employee disputes
- Train new staff
- Ensure positive customer service of staff.
- Work directly with staff to obtain determination of final disposition of information.
- Responsible for ensuring that the work performed is at a level of quality, schedule, and cost that is consistent with the expectations of the customer.
- Follow, administer and execute all tenets of the Chenega Employee Reference Guide.
- Manage, train, and evaluate records management staff and perform managerial responsibilities in accordance with Chenega policies and applicable laws.
- Other duties as assigned
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
- Bachelorâs Degree and 3+ years of managerial experience OR 6+ years of managerial experience in lieu of degree
- 6+ years of related experience in either sales, administrative, information management, or any combination of experience from two or more areas required where quantitative goals and objectives must be met on a recurring basis.
- 5+ years of experience managing programs or activities where quantitative and qualitative based outcomes are tracked and measured against performance objectives.
- Must possess a valid driverâs license.
Knowledge, Skills and Abilities:
- Standard knowledge of word processing, spreadsheets, statistical, and graphics software to produce reports, charts, and graphs.
- History of successful growth in supervisory and managerial positions of increasing responsibility demonstrated over a career required.
- Prior experience preferred in leadership, administration, personnel management or records/documentation management preferred
- Must have the ability to maintain confidentiality of sensitive and proprietary information.
- Excellent verbal and written English communication skills.
- Ability to correspond with professional staff, read and understand complex sets of procedures, policies, and other documentation.
- Ability to work independently in the design and execution of projects and work cooperatively with members of a team.
- Demonstrated accuracy and attention to detail.
- Ability to be flexible in a dynamic work environment.
- Strong interpersonal, conflict management and organizational skills.
- Ability to maneuver through all facets of managing people, from directing, developing, guiding, resolving and actively participating in the daily occurrences within the department.
- Ability to work second shift or hours outside of standard business hours (such as late-night shifts).
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. Must have the ability to lift standard FRC boxes, weighing 30 pounds, numerous times during the course of a day, if needed. Specific vision abilities required by this job include close vision.
Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
- The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
- During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program.
Recruiter Nathan Clisham-Parsons
Job Posting Dec 17, 2019, 3:30:13 PM
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