Operations Program Manager – East Coast

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to over 7,500 employees. We were named one of Fortune’s 100 Best Companies to Work For in 2018 and are regularly recognized by our employees as a best place to work. You can find us in 30 cities across the U.S., U.K., and Canada.

Position Title: Operations Program Manager – East Coast

Reports To: Senior Manager, Operations

Location: Preferably Washington D.C., NYC, or Boston; must align to Slalom Market location

Slalom is seeking an Operations Program Manager/Operations Business Partner to join our Global Services Operations team. This energetic, connected team supports our growing in-market Office Operations teams through change management, communications, event management, onboarding, coaching, and general office management. We value taking ownership and getting things done. We are looking for someone with a demonstrated commitment to excellence, flexibility, poise, confidence, and the ability to interface with our leadership team, consultants, vendors, candidates and guests in a professional manner.

Responsibilities:

• Provide strategic and ongoing support, feedback and mentorship to a varying group of local market Office Operational teams and leadership teams across several markets including, but not limited to: Atlanta, Charlotte, South Florida, New York Metro, New Jersey, WestCo, Philadelphia, Washington D.C., and Federal.
• Build relationships with in-market Leadership, Talent Acquisition, HR Business Partners, and _build Operations teammates/leaders (where applicable) to advise on relevant execution of Office Operations best practices
• Drive Office Operations support and hiring with market launches in the region in partnership with in-market Talent Acquisition/Recruiting
• Facilitate onboarding for respective market office operations teammates in partnership with Global Services
• Coach in-market Office Operations teams varying in size (1 to 5+) in all areas of Office Operations including office administration, reception expectations, executive support, day-of event execution, venue/vendor negotiations, budgeting, menu planning, vendor coordination, on-site event setup, etc.
• Host community-building and informational virtual experiences for respective market teammates
• Serve as a steward and expert of Slalom culture programs for local markets in effort to continue to be a “Best Place to Work”
• Act as a liaison for Global Services Teams to help maintain and implement new processes and ensure best practices are adopted across all local markets (Global Services Team liaison assignments TBA)
• Act as temporary in-market Office Operations support in the event a market is without a teammate to ensure business continuity (may include large-scale event planning/event execution and unexpected travel)
• Review and audit all Office Operations ways of working locally and program-wide to ensure cross-cultural relevance and ensure adoption
• Support the strategy and execution of the biennial Office Operations Summit: “OpsCon”
• With support from the Senior Manager, Operations and team, implement key initiatives on behalf of the Global Services Operations team

Experience & Qualifications:

• 4+ years of experience in an operations setting
• 3+ years project management and event management experience
• Experience working in a global, professional, and high-paced environment
• Experience managing and/or advising a remote team
• Scrupulous attention to detail, able to develop and maintain highly organized work environment
• Proven ability to set priorities and work independently while remaining flexible and consistently meeting deadlines in a fast-paced environment
• Willingness and ability to travel up to 25%, including 1-3 week-long visits to Seattle, Washington
• Align to/sit in an Australian market and adapt to global working hours, as needed
• Proven ability to communicate effectively with all levels of an organization, including senior leadership
• Problem solver who seeks sustainable solutions vs isolated fixes
• A belief that organizations and industries are best when they are diverse and inclusive, and a commitment to ensuring that events we participate in reflect that belief
• Exceptional interpersonal, verbal, and written communication skills
• Advanced skills and experience in MS Word, Excel, Outlook and PowerPoint