Operations Manager

https://www.2brothersmoving.net

Who we are:

At 2 Brothers Moving & Delivery our mission is to remove the pain from relocation for Portlanders and beyond.

Our company understands that our growth and success stems directly from our people. We understand that by hiring A-players that are not only passionate about their position but also invested in our company as a whole creates an incredible formula for a thriving organization. 2 Brothers empowers people to grow in our values as leaders who serve, who create life-long relationships, dig deep and challenge the status quo, all while having fun doing it. No industry revolution springs from individuals either. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town.

Benefits of Career Opportunities at 2 Brothers:

• A work environment that encourages collaborative approaches to diverse challenges across departments
• Tuition reimbursement for approved courses and personal development workshops
• Comprehensive Medical, Dental, Vision, Chiropractic & Massage health insurance for yourself and family
• Support in time off with paid vacation, sick time, personal time and maternity/paternity
• Focus on personal health & fitness with an on-site CrossFit gym, personal training & health supplements
• Leadership retreats, personal development workshops, company events & gatherings
• Company kickball team!

–

2 Brothers Moving & Delivery has an opportunity for a full-time Operations Manager who is especially skilled in creating consistent and efficient systems and managing people to exceed client expectations. 2 Brothers is a high demand business needing leadership that is motivated to help us scale to meet demand while maintaining the 2 Brothers brand and culture standards.

Role (Duties):

This role will perform the following functions on a regular basis:

• Management & HR (20%) – Develop a highly engaged team that consistently provides value for our customers. Perform hiring, termination and hold team members accountable for performance expectations. Responsible for employee engagement, staff goal alignment with organizational goals, on-boarding, training and retention.
• Organizational Development (20%) – Develop a more consistent application of our services. Create new processes, policies and streamline systems. Identify new opportunities to better serve our customers & team. Provide support to company-wide initiatives and strategies, act as a contributing member of the management team and support person to the CEO with an emphasis on strategic decision-making for the company. Present quarterly on departmental progress and metrics.
• Operations (20%) – Oversee the profitable day to day operations of the business, people and equipment. Oversee scheduling of moving teams and equipment. Manage the amount of resources available to ensure a balance of redundancy and utilization. Responsible for workplace safety including injury prevention and overall field performance. Oversee fleet and equipment maintenance, ensuring the team has the right tools at the right time.
• Sales & Customer Service (20%) – Create and retain our raving fan clients. Manage the client services team and oversee quantity and quality of jobs ensuring alignment with the organization’s mission, values and goals. Manage the workflow, schedule and outcomes of the client services team including client satisfaction. Take care of client concerns and damage claims.
• Culture Leadership (10%) – Support company-wide and team-enhancing events, celebrations, displays of successes, victories and overall company fun.
• Administrative Support (10%) – Process timesheet verifications for direct reports and provide reporting to the executive team on departmental KPI’s.

This role reports directly to the CEO and supervises 40-50 personnel with the assistance of two Operations Assistants and an Admin.

The Work Environment:
We have a casual work environment located in the downtown NW Industrial district of Portland. The office team periodically works side by side in the field with our moving & warehouse teams to create cohesion and client contact. Work in the field involves fast-paced, high intensity, physically challenging work with a heavy emphasis on teamwork, coordination and client contact. The Operations Manager is expected to set the example for both office and field teams and gain an in-depth first-hand knowledge of our service.

Goal Posts:
The ideal Operations Manager will play an instrumental role in taking our team to the next level, they will:

• The #1 Goal: Increase gross profit back to our historic benchmark over the course of 2 years.
• Obtain 350 five star online reviews over the next 2 years with less than 1% negative reviews.
• Develop a formal quality & workplace safety program within the next year that improves customers’ item care to >92% and that decreases workplace injuries & motor vehicle violations back to our historic benchmark.
• Increase workforce capacity to 60 FTE over 3 years while maintaining culture, team skill balance and quality of work.
• Implement a plan to consistently execute on staff on-boarding & training plans, ensuring expectations and tools for success are known & met for all staff members.
• Increase annual retention of full-time permanent staff members to 50% or greater.

Qualifications:

A qualified candidate for this role will exhibit the following:

• The #1 Qualification: A proven integrator whose experience has allowed them to take existing business activities, systems and processes and make them more consistent, trainable, reproducible and held to high standards.
• Capability, willingness and desire to work alongside crews in the field with a proven track record of talent development from the ground up.
• Experience in leadership roles where assertive people management skills and proactive delegation capabilities were utilized and where the needs and motivation of entry-level staff members were integrated.
• Proven history of a personal improvement focus with an always learning mentality, bringing outside knowledge into the organization on a regular basis
• Moving industry experience a plus but not required, we will train the right candidate on our industry

Compensation:
Competitive salary of $60,000 – $78,000 per year in addition to the benefits listed above.

iTHwDnHwhm