Key Responsibilities
- Provide counseling, discipline, support and advocacy for all airport operations staff and identify and propose solutions to challenges facing front-line employees
- Provide management support to internal customers and serve as the HNL ACS point of contact for employee and labor relations matters; manage hiring and terminations of front-line employees
- Responsible for receiving sick leave and FMLA calls from Airport Operations staff and documenting leave requests in assigned systems
- Partner with HR on initial intake of extended leave requests and follow up on return to work assignments and other complex leave situations.
- Effectively administer personnel and employee relations programs in accordance with company policies and procedures while ensuring compliance with regulatory requirements including federal, state and provincial laws; manage employee engagement and recognition programs
- Liaise with station management and HR, legal and other internal company divisions as necessary on employee matters and for the coordination of administrative functions.
- Work closely with union representatives and ensure the successful resolution of systemic issues
- Conduct investigations and prepare written documentation to support recommended outcomes once an investigation is complete; present at disciplinary and contractual hearings
- Administer employee schedules, shift bidding, recruitment and payroll; manage attendance, injuries, and light duty process; report on trends
- Develop action plans as they relate to employee dependability
- Coordinate with T&D regulatory training requirements for AO employees
- Develops, plans for and completes analysis and projects as assigned
- Other duties as assigned
Minimum Requirements
- High School Diploma or equivalent education
- 3 years of management experience
- Experience in in general business management/administrative procedures.
- Able to successfully manage multiple projects
- Possess excellent interpersonal skills, verbal, non-verbal and written communication skills, and listening skills and be able to work professionally and productively with all levels of employees in various departments
- Possess and demonstrate core values such as mutual respect, personal integrity, and honesty
- Capable of recognizing and maintaining confidentiality of classified data
- Ensure that accountability measures are effectively maintained and that follow up on actionable items are done in a timely manner
- Proficient in MS Office suite products (Word, Excel, Outlook, PowerPoint)
Preferred Qualifications
- Bachelors’ degree
- Experience working with a unionized workforce and ability to work collectively with union representatives
- Proven track record managing employee attendance and performance issues
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 15 years (2004-2018) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 91st year of continuous service, Hawaiian is Hawaii’s biggest and longest-serving airline. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (13) than any other airline, along with service from Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides, on average, more than 170 jet flights daily between the Hawaiian Islands, and over 260 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
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