General Manager

Mobility is the goal

• Develop and execute plans to support implementation of territory operations and office quality initiatives to achieve strategic plan objectives.
• Manage, mentor and lead within territory all assigned District, Branch and Business Unit Managers as well as District Service Managers and the large constituency of Sales Representatives and Field Superintendents.
• Develop and execute a customer service strategy to ensure positive service and satisfaction with customers.
• Develop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Develop and coordinate implementation of Territory operation’s BDP program for field installation cost improvement goals on each product line by utilizing process step objectives.
• Plan, schedule and assign workload requirements interfacing skill levels of field, marketing and administrative personnel to the needs of the Territory operation through PMS job elements, activities and performance reviews.
• Develop and recommend administrative, field and marketing budgets and control expenditures within approved budget objectives.
• Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit’s management philosophy and practices.
• Develop and execute annual Territory business plan in support of Area operation’s financial and non-financial objectives.

Mobility needs you

KNOWLEDGE:

• Education

Required level of education to perform the essential functions including any specialized education requirements, licenses and/or certificates.

• MBA or MA in related field
• BA/BS Business / Management / Engineering
• Possess overall knowledge of product and product application; installation and service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

• Work Experience
  • Computer Skills:

Required knowledge of software and/or any programs to be used including the level of expertise.

• Working knowledge of Microsoft Word, PowerPoint and Excel. SAP experience is preferred.
  • Problem Solving:

Nature and complexity of problems required to be solved, and the level of analysis, independent judgment, and planning required to be used.

• Administer field resources to satisfy customer requirements for installation and service of products to Division objectives for quality, reliability and profitability.
• Allocation of human and financial resources for cost effectiveness and customer satisfaction.
• Analyze and advise change in sales and field coverage, new products, price realization and competitor’s actions.
• Recognizing internal and external changes occurring in business environment and adjusting the resource focus to capitalize on those changes.

• Additional skills:

Other required skills (i.e., communication, project management, leadership, etc.)

• Minimum work experience required including any specific job related experience and years of experience, which would serve as acceptable pre-requisites.

Ten to fifteen years in various assignments within the Company, in the Elevator industry, or in another service oriented business. Minimum ten years of experience managing a full P&L for an industrial company.

CRITICAL SKILLS:

• Persuasion is required both internally and externally.
• Must have the knowledge, technical and management skills, credibility, and negotiating and communication skills.
• Must possess self-confidence to meet the challenges.