Director of Technology Operations

PropertyForce, the industry leader providing real estate investment opportunities for everyone, is seeking a charismatic Director of Technology Operations to work at its headquarters in Hallandale Beach, FL.

At PropertyForce, we give investors the opportunity to buy off-market properties, below market value, to generate passive rental income or instant equity with renovations. Our team of experts follows a simple, streamlined, and reliable system, driven by technology and smart marketing, ensuring our investors have access to the best off-market real estate deals in key markets. Since 2006, we have reinvented real estate investing, operating in an entrepreneurial start-up culture, and thriving on challenging the status quo.

The Director of Technology Operations will get to work in a professional, high-energy and friendly environment. This position will play a vital role as part of the Executive Leadership team to help the company grow to achieve the long-term vision of systematically trading 10,000 houses a year.

Below is a description written in the first person of the type of individual we are looking for –

I am an inspirational servant leader and my passion is in helping others succeed for the common purpose of growing the organization I work for. My peers and subordinates look to me as an expert in leveraging technology to automate business processes and for finding ways to interconnect departments through technology.

I have been looked up to as a mentor and figure that can help my technology operations team achieve their goals. I am a proven, smart, driven, and agile sales leader with at least 10 years of experience in call center technology operations. I have played a crucial role in building the right technology systems that help the company I work for scale and grow.

I want to be part of a company that is passionate about growth, doing the right thing, and its people. I want to join a company with a strong culture and dynamic leadership team.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Strategic thinker and partner to technology leaders and business partners.
• Be the owner and Subject Matter Expert for Salesforce and other contact center tools
• Design and create customized reports and dashboards to support strategic initiatives and drive informed business decisions
• Design, plan, and implement the current and future for our contact center using cloud-based solutions (inbound/outbound, IVR, Workforce Management, CTI Integration, Call Recording, Analytics, Business Intelligence)
• Demonstrate deep understanding of call center platforms, tools and technologies
• Demonstrate strong understanding of supporting technologies such as remote and virtual desktop management, VoIP, storage, backup, web, middleware, database, Active Directory, and other technologies needed to operate customer contact centers
• Demonstrate deep understanding of customer service methodologies and best practices for a service organization focusing on contact centers and contact center key metrics
• Excel with evaluation of emerging Contact Center technologies
• Excel at presenting new technology ideas to Contact Center leadership and customers

QUALIFICATIONS & ABILITIES FOR POSITION:

• 10+ years’ experience as a contact center solution lead designing, architecting, and implementing contact center technology
• Extensive experience in Contact Center Production Operations, Contact Center Technologies and Contact Center strategies.
• Proven strong leadership, performance management and coaching skills to build a high performing team while defining clear accountability and expectations
• Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.
• Understanding of Agile development methodologies related to contact centers
• Solid understanding of contact center telephony markets, solutions, contact center designs and personalized IVR experience.
• Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
• Project Management Professional (PMP) certification a plus
• Prior experience in managing outsourced vendors
• Salesforce Certification preferred
• Experience in working in a similar business with a focus on systems around direct response marketing or heavy lead management

• This is a salaried full-time position with participation in our company bonus, benefits, and 401k.

Check out our social media and press pages to learn more about our company and get a taste of our workspace and culture –