Director of Performance Improvement

The Director, Performance Improvement leads the performance improvement structure at Stanford Health Care – ValleyCare (SHC-VC) and implements programs and projects to provide measurable benefits to Stanford Health Care – ValleyCare. The Director, Performance Improvement will also create the structure and participate in the training of SHC-VC staff and providers on continuous performance improvement to maximize value, improve quality of care, improve patient experience and improve patient safety.

Essential Functions

The essential functions listed below are general examples and not a description of comprehensive duties. Specific duties and responsibilities may vary depending on department or program needs without changing nature or scope of this position or level of responsibility. May be asked to perform other duties as assigned.

Collaborates with operational leadership to drive process improvement programs that support various areas of the hospital.

Monitors and reports the impact and value of performance improvement programs and identifies continuous improvement opportunities. Works collaboratively with senior leadership across the Stanford Health Care (SHC) and Stanford Health Care – ValleyCare (SHC-VC) entities including the SHC-VC Chief Medical Officer SHC-VC Quality, Patient Safety and Accreditation, SHC Quality, Patient Safety and Clinical Effectiveness and SHC Improvement team.

Advises SHC-VC leadership and facilitates prioritization, planning and resourcing of key initiatives that produce optimal organization outcomes.

Directs and prioritizes multiple strategic initiatives

Obtains and analyzes clinical and operational information from a variety of internal and external sources relating to patient safety, utilization of resources, physician practice patterns, system problems and other areas of quality to drive performance improvement.

Uses data to identify trends, variances, deficiencies, and problems to drive performance improvement.

Identifies SHC-VC system-wide performance improvement structures and oversees alignment, deployment, and ongoing function at SHC-VC and collaborates with SHC to align efforts (RITE, CELT, Leadership Development Programs, CSRP).

Provides support and advice to Executives and other Senior Management engaged in leading transformation initiative throughout the hospital.

Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare – ValleyCare’s patient-experience and represents a framework for patient-centered interactions.

Job Qualifications:
Education / Experience

5 years of relevant acute-care hospital experience in quality, patient safety, or performance improvement.

Master’s degree required; clinical experience preferred.

Knowledgeable, experience and certification in Lean, Six Sigma, PDSA or other performance improvement methods, with record of successful improvement projects. Lean six sigma black belt preferred.

Established record of designing and executing advanced data/statistical analyses for performance improvement in healthcare.

Strong evidence of leadership, facilitation, project management and collaboration.

Demonstrated analytic and software capabilities with strong writing, problem solving, and communication skills.

License/Certification

Lean six sigma black belt required within one year from date of hire.

Knowledge, Skills, and Abilities

Effective oral and written communication skills

Ability to implement changes that impact quality of care issues.

Excellent interpersonal skills

Demonstrates strong mentorship

Strong conflict resolution skill

Strong computer skills

Physical Demand and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Equal Opportunity Employer Stanford Health Care – ValleyCare (SHC – VC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements