Connect with work that matters. Be a part of transforming the healthcare industry!
We are looking for a Customer Success People Manager to join our Standard segment within our Customer Success division. Your job will be to carry out an operational plan, incorporating goals and objectives, while providing continued value to the customer and driving long-term account satisfaction and growth. But enough about us; let’s talk about you.
You have extensive healthcare industry market knowledge and well-developed financial acumen. You excel at communicating effectively and ensuring accountability for yourself and your team. Your interpersonal skills help you to develop and maintain relationships both within and outside of your organization. You are self-driven, results-oriented, and an empathetic communicator with a consultative approach.
The Team: Our Customer Success team is focused on ensuring that our clients experience the full value of our services. The team identifies client risks proactively, collaborating across product and operational lines to pursue solutions and advocate on behalf of our clients.
Job Responsibilities
- Ensure your direct reports are providing excellent customer service by monitoring satisfaction and retention within an assigned book of accounts
- Provide support and coaching to your associates and assist with escalated client issues
- Support performance management and career development of direct reports
- Mitigate attrition risk and interact with clients when needed
- Lead strategic projects assigned by leadership
- Evaluate personnel performance against established goals
- Act as a leader and demonstrate an ability to work towards shared goals through teamwork
Typical Qualifications
- 5-7 years of management experience
- BA/BS degree
- Experience with managing and developing direct reports
- Strong data interpretation and reporting, specifically in Excel
About athenahealth
- Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
- Our Location: This role is located in downtown Atlanta, GA in the Ponce City Market building.
- Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
- Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices – just to name a few.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at
taoperations@athenahealth.com for assistance.
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