JOB DESCRIPTION
Under the direction of the Assistant Community Director/Community Director, the Community Manager has full onsite responsibility for all community activities and ensures that the property or properties under his/ her supervision are maintained at all times to meet company standards. The Community Manager will oversee all day to-day operations, to include accounting, collections, customer service and staff management. This is a full-time position that may include some evening and occasional weekend work. The Community Manager must set the example for their team and provide exceptional customer service during daily interactions with residents.
POSITION DUTIES AND RESPONSIBILITIES
1. Responsible for the day-to-day operations of the community
2. Manages the community staff and exemplifies leadership and sound decision-making skills
3. Responsible for employee selection, training and supervision of the Assistant Community Manager and Resident Specialist. Responsible for employee evaluation, development and progressive disciplinary action if necessary.
4. Responsible for compliance with local, state, federal laws and regulations and military policies and procedures
5. Maintain a basic level of understanding of accounting, maintenance and repairs, human resources policies and current landlord-tenant law
6. Review and audit lease files; completes weekly payroll and reporting requirements (as applicable)
7. Supervise Process of daily receipts and bank deposits
8. Physically inspect the neighborhood on a routine basis, to include a weekly documented property
inspection, to maintain corporate standards for curb appeal and landscape enhancement
9. Serves as the liaison with community agencies
10. Ensures timely follow up to resident concerns
11. Perform QC inspection of vacant units to ensure the quality of our product
12. Assist with the preparation of the yearly budget process
13. Perform other duties as assigned
REQUIRED EXPERIENCE
1. Minimum of two years multifamily property management experience, to include bookkeeping, leasing and customer service
2. Minimum of one year of direct supervisory experience of two or more employees
3. Ability to establish a rapport with residents as well as cooperative working environment with staff
4. Must have excellent written and verbal communications skills and be detail oriented
5. Must be self-motivated; possess a strong work ethic and supervisory skills
6. Demonstrated ability to multi- task and handle pressure due to complexity and time sensitivity of assigned tasks and/or projects
REQUIRED EDUCATION/TRAINING
1. Must have high school diploma or equivalent. Bachelorâs degree in Business or related field preferred. A PM certification or designation is preferred.
2. Must have good driving record and able to pass drug and background check.
3. Knowledge of Microsoft Word, Excel and OneSite/RealPage, or equivalent industry related software, as well as the ability to operate standard office equipment.
4. Must successfully complete all required courses, classes, and training provided by employer
5. Must be able and eligible to drive a company vehicle for completing resident inspections and visits
REQUIRED SKILLS AND ABILITIES
1. Must be able to work as part of a team as well as complete assignments independently
2. Must be able to work in a fast-paced and customer service-oriented environment
3. Perform duties under pressure and meet deadlines in a timely manner
4. Exercise problem-solving skills
5. Interact with co-workers, supervisors, vendors, residents, guests and the public in a professional and pleasant manner
Job Type: Full-time
Job Type: Full-time
Experience:
- Property Management: 1 year (Required)
Work authorization:
- United States (Required)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
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