The Campus Manager is responsible for the successful operation of campuses and housing, student onboarding and experience while on campus, and implementing and ensuring the successful execution of operational processes.
Essential Duties & Responsibilities:
Campus and Housing
- Manage the campus as a resource to serve the student experience
- Optimal space utilization and creating an environment for learning, collaboration, and student interactions.
- Prepare the campus for events (graduation, networking, hiring events, guest lectures, etc)
- Help students understand how to use and behave in the campus
- Ensure the campus is functioning at a high level by making sure it is clean, organized, and stocked
Housing
- Work closely with admissions to ensure accurate and up to date information on housing availability
- Ensure students experience a full-service experience throughout the housing process by communicating effectively and quickly to address questions
- Manage student issues in housing by holding strong to housing rules and policies
- Manage relationships with landlords to establish long-standing and healthy relationships
Student onboarding and experience
- Work closely with admissions to takeover key contact responsibility prior to day one cohort
- Build a supportive relationship with incoming students so they look to you as their primary contact for information and help
- Be an ongoing resource to students while attending the bootcamp to facilitate answers to questions and properly escalating issues and concerns through successful collaboration with the student admin services team (Sherpa).
- Smoothly transition students to the Outcomes Coordinator
Successful Execution of Operations
- Under the direction of the Director of Operations, implement all policies and procedures necessary to successfully follow SEI Bootcamps broad operational goals and processes.
- Regulatory requirements
- Student records
- Gathering student survey data
- Assist in gathering outcomes data
- Other operational processes and support roles as required
Job Skills:
- Ability to organize time and effort in support of a broader system
- Supportive and service-oriented student/customer facing demeanor
- Some level of autonomy and self-driven problem solving (you see something that needs to get done and do it, not wait for others to fix it)
Work Experience:
- 3-5 years administrative or management experience in a customer facing service role
- 1-3 years operational experience preferred
Education:
- From an accredited institution; Bachelorâs degree required
Other:
- All the pros and cons of the startup culture and daily working environment: ambiguity, responsibilities and tasks that donât fall perfectly within this job description, open PTO and work-from-home.
- Work hard, get your job done, and help others succeed and you will do great.
- Must be able to travel 10% of time.
- Must be able to lift 10lbs.
- Typical office setting.
- Mobility within the office including movement from floor to floor.
- Travel via plane, car, and metro may be required to perform this job.
- Must be able to work more than 40 hours per week when business needs warrant
- Access information using a computer.
- Effectively communicate, both up and down the management chain.
- Effectively cope with stressful situations
- Strong mental acuity
- Regular, dependable attendance and punctuality are essential functions of this job.
- Other essential functions and marginal job functions are subject to modification.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at humanresources@capella.edu
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