Business Office Manager

JOB DESCRIPTION SUMMARY:
Supporting the Administrator, the Business Office Manager (BOM) is responsible for overseeing the Business Office Specialists duties and assigning special tasks to each back-office employee including cross-training. The BOM is responsible for the care center day-to-day operations including claim management, human resource and employee administrative needs, new hire processing, annual evaluations, policy updates and clinical compliance requirements.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Communicates changes in personnel policies and procedures as provided by the Resource Office as it relates to the care center and ensures proper compliance is followed.
• Coordinates or conducts exit interviews to determine reasons behind separation to provide information for employee retention.
• Consults with Stonerise at Home Director of Human Resources as appropriate, or as directed by administration, on employee relation matters.
• Works directly with the Administrator to assist in carrying out their responsibilities on personnel matters.
• Manages the applicant process for their Care Center in the Vikus software. Reviews resumes, schedules interviews, extends job offers, processes new hire documents.
• Ensures all staff completes assigned compliance training in Relias.
• Participates on committees and special projects and seeks additional responsibilities.
• Insures all staff credentials are current at all times.
• Prepares monthly, quarterly and/or annual reports to monitor such things as productivity, overtime, etc.
• Has access to sister care centers as needed for cross-coverage clinical care needs providing exceptional care to all patients at all times.
• Oversees the process and procedures for supply management including office and clinical supply orders in accordance to the monthly budget.
• Oversees unbilled claims management by working closely with CMs, AEs, BOSs, clinicians in order to obtain the required documents needed for billing. This includes ensuring processes for orders submissions.
• Instrumental with the daily clinical/office stand-up calls.
• Provides leadership to the care center staff.
• Maintains care center personnel files to ensure compliance with proper documentation and credentials as required by federal and state regulations.
• Additional duties may be requested.

POSITION QUALIFICATIONS:

• Associate’s Degree Human Resource Management or in a related field or equivalent combination of education and/or related industry experience, including related healthcare industry experience.
• Two years human resource experience including employee relations, recruitment, benefits and payroll.
• Demonstrate ethical conduct at all times.
• Strategic thinking skills
• Strong leadership abilities
• Decision making capabilities
• Proficient financial management
• Communication expertise
• Presentation skills
• Exceptional professionalism, discretion, and confidentiality