Essential Functions
- Creates NEP’s Business Intelligence roadmap and goals, including but not limited to implementation and maintenance of data governance, data warehousing strategy, coordinating with leaders to ensure data integrity and data utilization, resource allocation, development and implementation of departmental vision and strategy, and delivering on roadmap goals.
- Partners with leadership to prioritize areas of opportunity to drive growth and provide insights on the impact of strategic initiatives on the key metrics
- Leads complex analytical initiatives, developing tracking, combining data from multiple sources to extract meaning, reconcile assumptions, and identify logical path for action
- Democratize data by building and socializing decision tools (dashboards, reports); build key data sets/pipelines to empower operational and exploratory analysis
- Ensures data is reliable, consistent, accessible, secure and timely to support our mission and operating cadence
- Helps design, research, and develop new statistical tools/programs/products to meet business needs
- Delivers innovative data-related solutions.
- Researches and identifies best practices for business data reporting and business intelligence via published literature, formalized training and professional development efforts, and industry-specific conferences.
- Identifies staffing and training needs, evaluates team member performance and coaches the team.
- Responsible for department’s documentation of processes, policies, procedures, communication plans, project plans, and other documentation necessary for the department’s stability and accountability.
- Provides pivotal support to the NEP’s internal business partners and external clients by ensuring requests for data are fulfilled in a timely manner and by providing key insights through the use of data and analytics.
- Proactively understands client’s business problem and identifies appropriate analytic roadmaps (methods and approaches) which meet their analytic needs
- Perform other duties as assigned
- Reasonable and consistent attendance to fulfill requirements of the position
Knowledge, Skills, and Abilities
- Experience in Business Intelligence Dashboards and actionable analytics design.
- Ability to work closely with IT and BI warehouse architect to develop database structure.
- Coach the development of team members’ skills.
- Ability to develop and manage reporting and data strategy.
- Ability to work cross-functionally with all departments and leadership.
- Attention to detail, highly organized, and ability to execute multiple initiatives within budgeted timeframes.
- Ability to work in a team-oriented environment.
- Ability to communicate clearly to a variety of constituents in both oral and written communication.
- Manages multiple resources and projects concurrently to ensure successful completion of analytic projects
- Creates compelling presentations to tell the analytic story, demonstrating value by providing actionable insights with recommendations
- Proficient with Microsoft Word and other applications in the Microsoft Office suite
Education and Experience
- Bachelor in a related discipline is required, higher level degrees are preferred
- Proficiency with reporting and analysis tools (e.g., MS Excel, Birst, etc.) required
- Experience in SalesForce preferred
- Expertise in query design, generation, and reporting; SQL and SSRS preferred
- Experience in project management preferred
- A deep technical background in analytics, applied data science, and reporting spanning some or all of: analytics, statistics, experimentation, modeling, optimization techniques, data engineering & architecture, and behavioral analytics.
- Skilled at operating in a complex, cross-functional organization or company where your teams need to collaborate and integrate with other teams across many disciplines
- Experience in higher education preferred
- Experience working in a technology-driven enterprise preferred
- All skills, abilities and education will be considered for minimum qualifications
Physical Demands
- Able to sit, stand, kneel, walk, and reach.
- Able to lift, push, pull, and/or move up to 20 pounds.
- Hear well enough to communicate with others.
- Read a computer screen and written material.
- Write, type, and use phone system.
Working Conditions
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Good working environment with the absence of disagreeable conditions.
- The noise level in the work environment is usually moderate.
- Regular and reliable attendance is required.
Who We Are
National Education Partners (NEP) provides premier online program management (OPM) services for leading educational institutions. NEP offers a rich history of delivering traditional academic operations support in areas such as finance, human resources, enrollment, financial aid, marketing, information technology and much more. Today, NEP is the OPM of record for Northcentral University (NCU), which offers doctoral, master’s and bachelor’s degrees in business, technology, education, and psychology, as well as doctoral and master’s degrees in healthcare and marriage and family therapy. NEP also provides online services to John F. Kennedy University. Both NEP and NCU are part of the National University System, a system of nonprofit universities with its headquarters in La Jolla, California.