At Capital One, weâre building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Sr. Project Manager, ATM Operations
As a Senior Project Manager, you will work with a team of process managers to deliver flawless ATM deployment operations. You will execute ATM MAC (moves, adds & changes) processes while collaborating with passionate leaders to influence results that have a direct impact on the overall ATM Kiosk Channel. You will be working closely with our Construction, IT, Operations, and Command Center teams. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds. You will educate and gain buy-in from key stakeholders concerning the use of process to ensure execution that delights customers and other associates.
Responsibilities:
- Executing various ATM MAC processes including: new installs, replacements, removals, relocations, network changes, and vendor conversions
- Managing a portfolio of processes representing a significant portion of the overall deployment process, and providing horizontal leadership to the team
- Performing root cause analysis of process defects during planning or execution
- Producing metrics used to measure efficiency and effectiveness
- Driving process improvements aligned with desired customer outcomes
- Analyzing, identifying, and correcting deficiencies with systems used or owned by a department
- Providing required support to the Deployment team during the execution phase of the project
- Providing subject matter expertise on processes when representing the department in projects and other meetings
We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process management. This individual must be able to effectively communicate and influence partners across the departments and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role.
Basic Qualifications:
- Bachelorâs Degree or Military experience
- At least 3 years of Project Management experience
Preferred Qualifications:
- Masters Degree
- At least 5 years of Project Management experience
- At least 1 year of People Management experience
- PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
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