Overview
We are looking for a qualified team leader to manage our regional team at a client site and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team manager, you will be the contact point for all team leads and the MPOC for the Client, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth regional team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve Service SLA & performance goals.
Responsibilities
Responsibilities
- Partnering with our client operations management teams to produce a best-in-class service
- Recommend how to improve systems and processes to identify areas of service improvement and resourcing utilization
- Business Intelligence and Analytics: Perform ad-hoc analysis as well as regular business reviews to support decision making; work the client to improve data systems and develop new reporting methods to provide better business visibility.
- People Management: Your role is to lead, motivate, inspire, and encourage your own as well as cross functional teams in different services.
- Project Management: Collaborate on cross-functional operational initiatives. Identify process and systems gaps and partner with Milestone and the Clients operations and Capacity planning teams to drive business results.
Service Management
- Service Level Reporting
- Service Risk Management & Escalation
- Operational Improvement Planning
- Global Operations Manager Collaboration
Program Management
- Operational Health & Safety Program Collaboration
- Process development for delivering services to scope specifications & operational best practice
Client Relationship Management
- Provide data for Monthly Regional service reviews
- Regional contribution on Quarter Business Review presentation prep & delivery
- Weekly engagement with service owners
- Regional relationship Point of Contact
- Partner with Client to gain Service Strategy knowledge & insight
Resource Management
- Quarterly resource forecasting per site per region
- Partner with recruiters on job requisition specifications, candidate qualification specifications
- Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
- Employee On-boarding & Off-boarding responsibility
- Management responsibility for Team Leads
- Collaboration on new/changed HR program development, design and execution
- Career path, training and employee development
- Regular 121âs with team members
- Quarterly performance review of team members
- Partner with HR on employee issues
Qualifications
Qualifications
- Experience in lean management for operations, planning, finance, or consulting
- Project management – proven ability to lead cross-functional projects
- Strong analytical and problem-solving skills with extensive business acumen
- Excellent communication and intercultural skills
- Highly innovative, flexible and self-directed
- People skills â maximizing trusting effective relationships
- Strong written and verbal communication skills
- Strong interpersonal skills and an assertive approach, whilst maintaining your ability to be vocally self-critical.
- A smart way of thinking in order to find innovative approaches for business operations management.
- A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically.
- Passionate self-starter, decisive and able to move with speed to implement ideas.
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