Project Manager – Services SMB

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Company: NCR
Location: New York, NY

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About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

  • TITLE: Project Manager, Services

    LOCATION: US Virtual

    Position is responsible for scoping, designing, pricing and implementing projects relating to NCR’s SMB business Process and Procedures

    Duties and Responsibilities:

  • Gathers information from a wide range of sources to resolve problems with unknown solutions including internal business units and third party vendors
  • Owns the overall management of the project, coordinating resources across organizations and managing to timeline
  • Responsible for Expense billing and labor billing.
  • Accountable for overall project profitability.
  • Participates in requirements gathering process and user testing
  • Manages all phases of a project
  • Contributes to recommendations on process redefinition to adapt processes to solutions; Document all project processes, schedules plans, etc; Manage projects within scope; Manage project risk items; Manage project milestones, schedules and resources (including internal and third party resources)
  • Create the project team for each project; Work with the other members of the NCR Global Project Office to start up the project (team training, hand-over, escalation processes, templates, etc.)
  • Work with NCR Services teams around the world to raise awareness and allow time to implement the project successfully
  • Manage change control, escalations and customer expectations throughout the life cycle of the project
  • Provide customers and NCR associates with the required project reporting
  • Must be able to motivate and inspire people to keep the project moving toward successful completion even in the face of the physical demands of aggressive project schedules and the emotional demands of discouraging developments
  • Manages the interactions between the customer and the rest of the project team resulting in good customer relations and an enthusiasm for the project and the customer relationship

  • Basic Qualifications:

  • Bachelor’s Degree or equivalent in experience
  • 2-5 years of experience
  • Excellent customer relationship skills Excellent track record of project success Strong sense of urgency and integrity
  • Strong ability to listen well and give clear and unambiguous instructions to all parties

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.