Practice Manager I

POSITION SUMMARY:

Manages the operations and business management of the medical practice: leads employee, oversees the medical practice’s patient accounts and ensures overall compliance and regulatory processes in the medical practice.

POSITION REQUIREMENTS:

• Have intermediate mathematical skills.
• Be able to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Have knowledge of computer and software systems utilized by the department, or be able to learn them.
• Be able to independently and accurately delegate responsibility and make logical decisions.
• Read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
• Provide operational oversight of the practice.
• Implement short-term and long-term goals and objectives for areas of responsibilities in accordance with those of the practice/BocaCare and interprets these to the staff.
• Have knowledge of budget development, financial report analysis, payer-mix analysis and analysis of receivables to write offs.
• Plan, prepare, implement and monitor area’s operational and capital budgets to ensure sound fiscal management consistent with the goals of BocaCare.
• Manage productivity within department: minimum target is 100%; meets targets set in assigned area.
• Manage performance and ensures 100% of all required performance appraisals are completed.
• Ensure all staff members adhere to established Service Excellence Standards.
• Monitor and manage staffing, turnover and vacancy in assigned departments.
• Ensure continued development and education of self and staff.
• Ensure excellent open communication within the department through regular staff meetings, preparation and distribution of minutes, and other means to keep the department informed on a timely basis.
• Provide overall planning, control, organization, and monitoring for these services and the employees within these areas
• Assist the Director of Operations in analyzing, monitoring and controlling the budgets and operations of assigned areas to ensure cost effective and efficient delivery of quality patient care.
• Support an environment that promotes departmental and organizational objectives by providing cooperative and courteous service to all customers
• Be responsible for the overall direction, coordination and evaluation of these units.
• Directly supervise non-supervisory employees.
• Directly process the interviewing, hiring and assuring evaluation and competency of all personnel for areas of responsibility.
• Recognize the influence of beliefs and cultures on behaviors and accept strengths and limitations in others.
• Exhibit adaptability, flexibility, self-control and maturity in work and behavior.
• Exhibit calm responsiveness to emergency or stressful situations.
• Recognize situations which require notification of a supervisor.
• Direct process of interviewing, hiring and assuring evaluation and competency of all personnel for areas of responsibility.
• Effectively present information to top management, public groups and/or boards of Directors.
• Respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
• Write speeches and articles for publication that conform to prescribed style and format.
• Manage all departmental subordinate leads/coordinators that supervise the employees in the area/practice.
• Be responsible for operational excellence of all assigned activities to ensure the cost-effectiveness and efficient delivery of quality services and/or outcomes required to meet the expectations of those utilizing or impacted by the practice.
• Complete assignments with promptness and accuracy.
• Meet deadlines for all tasks assigned.
• Prioritize work assignments and complete tasks in a timely fashion.
• Be an active contributor in all customer service initiatives.
• Be proactive in providing hospitality to all Boca Care patients, families, visitors, employees and physicians.
• Serve as an ambassador for Boca Care.

Minimum Education and/or Experience:

• Associate’s degree (A.A.) or equivalent from two-year college, Bachelor’s Degree preferred, Clinical background preferred

OR

• Two-three years of related experience and/or training

Licensure/Regulation/Certification: N/A

• Selected Candidate Will be Employed by BocaCare, Inc Physician Network, an affiliate of Boca Raton Regional Hospital

• Incumbent may be required to perform emergency duty before, during and/or beyond normal work hours or days in the event of an emergency, crisis situation or disaster (man-made or natural) including evacuation sites.

• The person in this position will work in a smoke-free location, and is expected to adhere to all smoking restrictions.

*In the spirit of wellness for both our employees and patients, Boca Raton Regional Hospital has instituted a mandatory influenza prevention vaccination program. Current employees must receive the influenza prevention vaccination free of charge during the recognized flu season. As a condition of employment, new hires will be required to comply with all program rules. This is a mandatory program with the exception of documented medical or religious reasons for not receiving the vaccine. For further information on this progressive program, please contact Boca Raton Regional Hospital’s Human Resources Department at 561-955-4075.