Manager, Quality Assurance

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Company: Hilton Corporate
Location: McLean, VA 22102

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Work Locations

:

Hilton – Shared Services – McLean
7930 Jones Branch Drive
McLean 22102
Hilton is creating a best-in-class data & analytics department that will lead a connected ecosystem of data, technology, tools, techniques, people and processes. This innovative data & analytics function will drive advanced analytics and actionable insights to help drive Hilton’s performance.

What will I be doing?

The Software Quality Assurance Team supports key functions across the business by utilizing innovative testing strategies and technical solutions to provide early and frequent feedback on the quality of the products throughout the software development process. Through effective collaboration with subject matter authorities in the areas of data governance, data quality, data engineering, business analytics, data science, reporting and dashboards, the QA team provides insights, guidance, standard methodologies, and key metrics that help drive improvements to processes and efficiencies in order to ensure high-quality deliverables to business partners and end-users.

Collaborating with the Senior Manager, Quality Assurance, the Manager will be responsible for managing the QA and testing functions, developing processes and techniques to ensure the right controls and monitoring are in place. You will ensure resolution of issues and implementing proactive measures to improve design, build and production support processes. Additionally, you will drive key initiative across development, testing, and deployment to reduce the “time-to-market” without compromising quality and instilling full trust in the end-to-end quality assurance process with both technical and business partners.

More specifically, you will:

  • Execute quality assurance initiatives, coordinating with product owners, business analysts, designers and developers to identify solutions and enhance existing processes.
  • Define processes for test design and execution activities – monitoring, measuring, and reporting bugs, test results and remediation efforts.
  • Represent the QA team at Change Advisory Board meetings.
  • Provide end-to-end, high-level, test strategies and estimates for major initiatives and releases.
  • Create a seamless process of problem detection, testing and fixing applications to ensure quick recovery from challenges posed by source data issues or application defects.
  • Develop innovative solutions to automate functional testing and back-end data validation using either commercial (off-the-shelf) or open source tools.
  • Collaborate with business data stewards and Information Technology (IT) data stewards to ensure the resolution of defects and/ or data quality issues.
What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:
  • Collaborative and interpersonal teammates, who build and cultivate positive relationships through partnership, exhibit tact and earn trust
  • Strong communicators, both verbally and in writing, who effectively communicate at all levels of the organization
  • Problem solvers, who are flexible and creative in finding solutions for hard problems
  • Self-starters, who take initiative in handling goals, utilize analytical skills and possess adaptability to change
  • Accountable individuals, who take ownership of projects, effectively communicate results and recommend improvements
  • Desire to work collaboratively across teams and organizational functions, embracing diversity in skills, perspectives and approaches to arrive at an effective solution
  • An affinity and passion for data, and the power of data in driving key strategic and tactical decisions
  • The ability to manage multiple tasks and competing deadlines, being able to prioritize, plan and negotiate around conflicts or challenges
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
  • Five (5) years of professional experience
  • Three (3) years of experience in Quality Assurance
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
  • BA/BS Bachelor’s Degree
  • One (1) year of experience managing projects
  • Exceptional analytical, quantitative, and statistical skills
  • Knowledgeable with ITIL process models and concepts
  • Demonstrated leadership navigating complex organizations
  • Experience leading a small team of one to three (1-3) people
  • Solid working experience with surrounding and supporting disciplines (data architecture, data integration, incident management, operations)

What will it be like to work for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

: Full-time

Brand : Hilton Corporate

Shift

: Day Job

Job Level

: Manager

Job

: Data and Analytics