Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, Choice, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountableâto our guests and our clients.
We are currently seeking a
General Manager (GM)
for our Courtyard Marriott Hartford/Farmington property!
This is the perfect opportunity for a dynamic individual to grow professionally and work with an exceptional team all sharing the same goal of providing the ultimate guest and client experience.
Duties and Responsibilities
- Set the standard for maintaining a friendly, attentive, and service-oriented demeanor with all interactions with guests and hotel staff.
- Exceptional level of customer service skills
- Accurately manage financials, P&L, and payroll to maintain profitability.
- Ensure compliance with local and state requirements for licensing and permits.
- Maintain security and safety systems within the property and ensure that proper inspections and maintenance are attended to.
- Drive property-wide improvements within staff training and development
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Able to keep a proactive view of issues within the property, and be attentive in arriving at a solution before the disruption of the hotel functions occurs.
- Analysis and assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
- Receiving concerns and issues from hotel guests and staff in an attentive professionally focused manner.
The Successful Candidate:
- At least five (5) yearsâ experience in progressive hotel roles.
- College degree, preferably in hotel management or similar major
- Strong management skills of large teams.
- Fine-tuned time management skills.
- Ability to effectively delegate tasks to the most qualified staff members.
- Ability to produce financial results in line with budgeted objectives.
Benefits of Arbor Lodging:
- Opportunity for pay increases
- Health, dental, and vision plans
- Earned vacation time
- Travel discounts for hotel brand
Arbor Lodging focuses on the Five Guiding Principles to maintain a culture that allows growth, development, and progression within the properties:
- Do the Right Thing – Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart – Be kind, passionate and hospitable.
- Be Accountable – Take ownership and deliver results.
- Aim Higher – Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences – Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Arbor Lodging Management expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Arbor Lodging Management employees to perform their job duties may result in discipline up to and including discharge.
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