Chief Operating Officer (COO)

s
Company: Henry Ford Health System
Location: Jackson, MI

Apply

Reporting to the President/Chief Executive Officer (CEO), the Chief Operating Officer (COO) plans, directs and monitors the day-to-day operation and activities of the organization, consistent with the mission, vision, and values of the organization. The COO assists in the development of and is responsible for fulfilling the goals, objectives, operational plans and policies established through the planning process led by the CEO and executive leadership team. Maintaining a shared vision and understanding with the CEO, the COO ensures successful execution of the culture of Service Excellence, Quality and Safety initiatives and continuous improvement model.

EDUCATION/EXPERIENCE REQUIRED:

Master’s Degree in Hospital Administration, Business Administration, or related field

Minimum of seven to ten (7-10) years of progressively more responsible experience in administrative capacities in a large health care organization

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy: Communication; Ownership; Understanding; Motivation; Sensitivity; Excellence; Teamwork; Respect

Must practice the customer skills as provided through on-going training and in-services

Must possess the following personal qualities: Be self-directed; Be flexible and committed to the team concept; Demonstrate teamwork, initiative and willingness to learn; Be open to new learning experiences; Accepts and respects diversity without judgment; Demonstrates customer service values

CERTIFICATIONS/LICENSURES REQUIRED:

None

PREFERRED QUALIFICATIONS:
Prior experience working with both employed and/or private practice physicians

Overview

Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health

care systems, is a national leader in clinical care, research and education. The system includes

the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health

insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory

network and many other health-related entities throughout southeast Michigan, providing a

full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care.

The health system also is a major economic driver in Michigan and employs more than 24,600

employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The

health system is led by President and CEO Wright Lassiter III. To learn more, visit HenryFord.com.

Benefits

Whether it’s offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it’s all about choice. Henry

Ford Health System has a new approach for its employee benefits program – My Choice

Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

dozens of options for all of our employees including compensation, benefits, work/life balance

and learning – options that enhance your career and add value to your personal life. As an

employee you are provided access to Retirement Programs, an Employee Assistance Program

(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee’s classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.