Business Systems Manager and Scrum Master

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Company: Chase
Location: Wilmington, DE 19801

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Business System Analyst and Scrum Master

JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com.

We are seeking a savvy Business System Analyst with Scrum Master experience to manage and be accountable for overall health and quality of each AdOps release, provide daily report on release progress, issues, risk, and resolution.

Key Responsibilities:

  • Collaborating with business users and technology partners at all levels
  • Assessing and identifying options, risks, and alignment of priorities
  • Plan and manage each release for AdOps
  • Report on release progress, issues pre and post deployment
  • Manage work assignment and overall release capacity
  • Ensure every request has been through QA, UAT and simulation
  • Own issue resolutions
  • Hold daily standup with AdOps build team
  • Develop and maintain AdOps system documentation
  • Actively promote Agile working practices and help the team transition from their current processes
  • Facilitate communication between all stakeholders to ensure that work is prioritized appropriately to meet business objectives, managing competing priorities of LOBs
  • Analyze business requirements to understand the business needs and to determine how systems and applications can best functionally fulfill those needs
  • Combine knowledge of what the business wants with knowledge of how the systems are built and used to create a functional design and write user stories for a given application
  • Support the Team Leads in promoting a culture of ownership, responsibility, and quality

  • Organize work estimates at various levels of granularity to set delivery expectations appropriately and allow informed prioritization

Experience and Preferred Qualifications:

  • B.S or M.S or equivalent College degree or specialized training / equivalent work experience with excellent academic background (Computer Science, Business Management, Finance, Economics or related field.)
  • 4+ years of working experience as part of Agile Scrum teams
  • Knowledge / experience using JIRA and Confluence
  • Strong experience with Agile development methodologies (at least SCRUM) will be preferred
  • Experience working on or with agile development teams
  • Experience producing product artifacts, including use cases, product requirements, user journeys, high-level wire frames, etc.
  • Highly organized, detail-oriented, hands-on, motivated self-starter who can work independently and may need to manage a small team of junior technology resources, as applicable
  • Strong written and verbal communication skills, strong interpersonal skills and time management skills, strong analytical and troubleshooting and project management skills
  • Experience implementing quality guidelines, standards and procedures
  • High level of energy and can work under pressure with minimal supervision

  • Strategic thinker; makes appropriate business decisions and gains cooperation of others

Nice to have:

  • Digital Transformation experience across Retail/Consumer Banking, Cards & Payments
  • Exposure to Ad Ops/ Dev Ops

  • Experience in banking industry