Major Accountabilities:
•Provide leadership and strategic direction to multiple teams and/or functional areas. •Ensure approved staffing levels are maintained, departmental and staff education, training and cross training needs are met.
•Ensure that staff has skills and behaviors to perform tasks fully through effective communication of goals, objectives, performance and, as necessary, improvement plans. •Review, approve and ensure the implementation of new or revised operational processes and procedures.
- Provide appropriate resources and budget to deliver timely, effective, efficient and predictable processing services and continuing improvement of performance.
- Respond to operational and business concerns or issues relative to future business programs, projects, or enhancements to ensure consistent delivery of quality services.
Education: Bachelor’s Degree in related functional area or equivalent work experience. Advanced degree highly desirable.
Knowledge / Experience:
- Experience managing multiple functional areas.
- Experience developing and managing departmental budgets covering multiple discipline areas.
- Formal business or management training including Project Management, Financial Management and Strategic Planning.
•8+ years of experience in related field, with progressively increasing responsibility. •Understanding of and extensive experience with Software Engineering Concepts and Methodologies.
- Proven ability to lead large complex projects and the ability to work effectively with all areas within Global Technology Operations, Corporate Groups and outside solution providers.
- Proven verbal and written communications skills are a requirement for this role and experience with the following deliverables is critical: requirements documents, design documents, and project financial analysis.
Skills/ Abilities:
- Ability to acquire and retain top talent.
- Management skills necessary to provide functional and directional guidance to direct and indirect staff. Ability to set direction and assure appropriate business outcomes of large or complex projects.
- Ability to approve and implement policy and provide strategic direction for the organization.
- Excellent Communication skills required to interact across multiple organizational levels of internal and external customer groups.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.