Tickets300 Operations Manager

Run Tickets300 Daily Booth Operations; duties include:

– Box Office Hours: working open to close (10:00am – 6:00pm CST Monday – Friday)

– Customer Service; assisting with all walk-ins and phone calls

– Reply to all incoming Tickets3000 voicemails daily, within the hour of a call

– Manage and relay all general front office inquiries to the appropriate person

– Mail ticket orders daily

– Print radio/promotion tickets for the Marketing Team for pickup and/or delivery

– Manage the Tickets300 cash box; turning in cash to accounting on a weekly basis

– Update Tickets300 upcoming shows slideshow and printed handbills

– Keep inventory of all Tickets300 box office mailing items (mailing envelopes, ticket envelopes, stamps, ink, office supplies, ticket stock, etc.)

– General cleaning maintenance of the front office (vacuuming and dusting on a weekly basis)

Run Tickets300 Onsite Ticketing Operations; duties include:

– Onsite ticket operations require varying levels of oversight and coordinating on a per event basis. Being available and on call is a minimum requirement during each scheduled Tickets300 event.

– Schedule box office staff to run operations on site at Tickets300 venues

– Maintaining, organizing and packing box office equipment needed on site at venues for each show

– Coordinate equipment pick up, set up, and show/gate operations with venue box office staff

– Reconcile and report cash sales on site at venue with accounting

– Coordinate VIP M&Gs as needed

– Summarize VIP sales to coordinate VIP settlement between box office and artist

– Maintain employee paperwork, record scheduled hours and submit payroll for processing

– Trouble shoot equipment and sales platform as needed on a per show basis

– Train Tickets300 staff, seasoned and new employees, on Etix ticketing updates, selling, and other various ticketing tasks

– Review all ticket settlements after each Tickets300 show.

Manage Tickets300 Social Media, Marketing and Communications; duties include:

– Manage Tickets300 Facebook page: respond to customer messages, post presale and onsale information, show updates (including added support, venue changes, weather cancellations, etx.), update page with Holiday hours

– Various Projects including photo design, merchandising, Tickets300 branding

Job Type: Full-time

Experience:

• Customer Service: 1 year (Preferred)
• Ticketing: 1 year (Preferred)

Additional Compensation:

• Other forms

Work Location:

• Multiple locations

This Company Describes Its Culture as:

• Detail-oriented — quality and precision-focused
• Innovative — innovative and risk-taking
• Outcome-oriented — results-focused with strong performance culture
• Team-oriented — cooperative and collaborative

Schedule:

• Monday to Friday