Technical Service Manager

Company: AkzoNobel
Location: Tennessee

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Date: Nov 20, 2019

Location: FIELD workers, TN, US

Company: AkzoNobel

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.

Job Purpose

2 POSITIONS AVAILABLE – REMOTE IN SOUTHEAST US

The purpose of this role is to ensure adequate resources and capability (people and processes) including necessary level of specialized knowledge and expertise of the relevant segments / products and related downstream industries reside within our technical services teams to provide the necessary support to customers in line with the business’ commercial strategy.

Key Accountabilities
  • Effectively engage, develop and lead the technical services teams for the relevant segments across the region
  • Contribute to the development and execution of the segment strategy plan and take a lead in defining, and owning, the specific implications for the region.
  • Develop and maintain a high level of customer intimacy by cultivating strong relationships with the technical teams at strategic independent and other nominated key accounts within the segments across the region
  • Work closely with sales teams to align on the commercial (including technical services) strategy geared towards achievement of the segment financial and non-financial deliverables
  • Ensure that the product pipeline is managed effectively with sufficient allocated resources to effectively deliver on committed dates as well as ensuring risks are managed to avoidance.
  • Drive and coordinate on behalf of the regional commercial team a robust value engineering pipeline based on future projected business that will deliver ongoing improvements in margins.
  • Ensure that the technical services team inputs fully and effectively to key supporting processes, e.g. forecast accuracy in integrated business planning (IBP), opportunity management in the sales process and claims management process.
  • Contribute to the overall regional management team decision making process through IBP.
Experience
  • Paints & Coatings industry, any B2B industry environment, customer / segment profiling, 5-8 years of work experience in technical services and support.
  • Minimum Bachelor Degree in Chemical Engineering, chemistry or related field. Masters of Science in related field and/or business administration will be a strong preference.
  • Skills – Leadership, managerial skills, stakeholder management, decision making, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.
  • Leadership Behaviours – (clearly demonstrated) – Applying
  • Performance leadership
  • Organizational leadership
  • Personal leadership
Education

Minimum Bachelor Degree in Chemical Engineering, chemistry or related field. Masters of Science in related field and/or business administration will be a strong preference.

Key Activities
Competencies

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 1065