Technical Project Manager

Company Overview

xtraCHEF is leading the transformation of how the restaurant and hospitality industries can leverage data to maximize their profits. With ever-increasing costs, a frenetic pace and thin margins, the restaurant industry lags behind other industries in applying best-in-class technologies to streamline back-office operations. xtraCHEF is building a platform that empowers restaurant operators with the tools to automate manual processes, improve visibility and increase profits.

Position Summary

Do you want to be a part of leading this transformation of back-of-house operations in the hospitality industry? Do you enjoy the challenge of transforming complexity into simplicity? Are you empathetic to the needs of busy, time-constrained restaurant professionals?

xtraCHEF is looking for a passionate and charismatic candidate to join our team as the Technical Project Manager of our rapidly evolving hospitality technology platform. Your work will be focused on supporting our growing customer base throughout the customer life cycle using best practices and methodologies, to drive renewal and growth outcomes for designated customer accounts as assigned by the Manager.

You will work closely with customer, account management, customer success and other stakeholders to implement, train and roll out projects efficiently and profitably.

Responsibilities

• Operate as point of contact between xtraCHEF customers, customer success team and the product team, supporting new customer on-boarding, knowledge transfer and setup of operations (processes and workflows, training/customer education, support portal, project, etc.)
• Help define project scope, goals and deliverable
• Document business and integration requirement plans
• Develop and maintain implementation project plan
• Maintain current customer relationships by closely managing multiple customers and communicating with them regularly.
• Communicate with customers to provide support, troubleshoot issues as they arise and gather information pertaining to customer cases.
• Manage budgets
• Supporting new customer on-boarding, knowledge transfer and setup of operations (processes and workflows, training/customer education, support portal, project, etc.)
• Create and document change and enhancement requirements

Qualified Candidates would have:

• 4+ years of experience in a customer-facing, analyst, customer support, consulting, or project management role, preferably a SaaS and/or start-up environment where speed is key
• Experience with JIRA, Confluence, Salsforce CRM software.
• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects

• Self-motivated, highly collaborative, goal-oriented and possess the ability to take direction and execute with little guidance.

• Demonstrated organizational and operational skills that allow you to manage and support customers at scale.
• Client-first mentality; ability to empathize and build positive client relationships
• Maintain in depth understanding of company technology, products, and services.

Preferred Qualifications:

• Experience with product roll-out for restaurant and hotel management systems
• PMP Certification
• Restaurant industry experience
• Hospitality accounting experience

Job Type: Full-time

Salary: $60,000.00 to $90,000.00 /year

Experience:

• project management: 4 years (Required)

Education:

• Bachelor’s (Preferred)

Additional Compensation:

• Bonuses
• Other forms

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Professional development assistance