Rooms Division Director

Genuine – Clever – Compelling – Confident – Traveled – do these words speak to you? If so, you are the perfect candidate to join our team.

Emeline is an Independent Lifestyle Hotel located on the Historic City Market of Charleston. Emeline is a clever, and thoughtfully designed retreat crafted with the curious traveler in mind charting their own course. Our experienced team embodies the persona of a consummate host, always focused on the vibrant days of hospitality. Emeline’s gracious accommodations provide a warm welcome after a busy day exploring all the notable points of interest that lie just outside our doors.

The Rooms Division Director oversees two major functions of the hotel (e.g. housekeeping and room operations) to achieve customer (Resident, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short- and long-term planning and day-to-day operations of two major functions in the hotel. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans.

ESSENTIAL FUNCTIONS:

· Partner with the Director of People & Culture in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and wage reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.

· Develop, recommend, implement and manage the group’s training manuals, annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.

· Implement company programs, develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.

· Resolve Resident complaints as appropriate to maintain a high level of Resident satisfaction and quality.

· Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel Residents, staff and company asset.

· Execute and promote an accident prevention program to minimize liabilities and related expenses.

· Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and Resident satisfaction.

· Assume the responsibilities of the General Manager in his/her absence.

· Carry out all essential responsibilities under minimal supervision

· Must have a clean and neat appearance.

EXPERIENCE:

6 years of extensive experience or college degree with 3 years of experience. Management experience required as well.

We seek to hire the best. Leaders of high character and humility with genuine passion and aptitude for hospitality. People who choose to be in hospitality because they have an open and generous nature and seek to make guests happy. We are a group of people who are proud of the work we do. Caring leaders, perfectionist chefs, intelligent creatives, generous hosts, meticulous operators, inspiring teachers, tireless doers, and all-around devotees of hospitality. We create value by empowering the team. We encourage our teams to stretch their thinking, move beyond their comfort zone and achieve their full potential. By providing a platform of support service, like the best in technology, finance resources, talent development, marketing and communication support, we allow them to focus on the heart of their business, hospitality and people. We are passionate about people and attract, develop and retain the best in hospitality. We thoughtfully seek out and groom talent, both within our company and outside, by promoting from within, developing a culture of growth and learning and partnering with the local community.

We are proudly Managed by Makeready. At Makeready http://makereadyexperience.com/ we create independent hotel, restaurant and retail brands. Each of our brands has a distinct point of view but they all share a common purpose: to inspire deeper connections with the world around them city by city, person by person. Every Makeready experience embraces local culture, honors past and present, and invites curious guests to delve into the detail of their surroundings.

We are looking for gracious hosts; native Charlestonians that know the ins and outs of The Holy City. Although previous luxury hospitality experience is a plus, personality, charm and joie de vie will outshine experience for these key roles.

Job Type: Full-time

Experience:

• Rooms Management: 3 years (Preferred)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Parental leave
• Relocation assistance
• Professional development assistance
• Tuition reimbursement