Restaurant Operations Director

POSITION PURPOSE

Direct, organize and own all restaurant functions including Front-of-House and Back-of-House operations through team work, development and execution of high operational standards, food safety and quality. This position is great for new college graduates looking for career development and preparation opportunities with Chick-fil-A including Support Center Staff and Restaurant Ownership. This position is an accelerated leadership pathway focused on the quick development of qualified candidates with long-term career potential.

ESSENTIAL FUNCTIONS

• Confident in the ability to lead a high-performing team of 100+ team members effectively.
• Train, develop and empower restaurant team to consistently execute high standards.
• Must seek ownership and accountability for the results of their team with the outcome being the benefit of both organization and candidate.
• Candidate must be open to regular performance feedback and utilize feedback for personal growth.
• Must be comfortable conducting performance critiques of team members and providing ongoing coaching to correct behavior.
• Demonstrates self-discipline. Must be open to and positively respond to coaching, feedback, and stressful circumstances. Seeks and provides solutions to prevent reoccurrence of situations described above.
• Plan and direct the functions of administration and planning to meet the daily needs of the operation. Prepare daily Set-up Sheets. Proactively respond to changes in sales volume, customer and product demand.
• Implement effective control of labor costs among restaurant.
• Candidate must look at every situation as an opportunity to grow personally as well as develop team members and our organization.
• Candidate must be able to successfully solve problems independently and articulate steps taken to achieve the end result.
• Must be knowledgeable and able to articulate basic restaurant systems. The Candidate must be able to ensure team execution of these systems as well as explain their role and impact.
• Focused on developing an advanced knowledge of how the business operates and is able to articulate how they positively impact various areas, including the Critical Success Factors and our Hospitality and Service model.
• Must demonstrate awareness to identify successful and unsuccessful system execution in order to quickly correct the problem.
• Maintain cleanliness of work areas at all times of day.

REQUIREMENTS

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Actively seeks to grow business across various platforms. Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without assistance.

***Food Services Management or Business Management Degree Preferred***

***Starting pay is $15/hr and will increase as candidate moves through the program***

COMPANY DESCRIPTION

Mission Statement:

To be “Remark”able.

Purpose Statement:

“To glorify God by being a faithful steward of all that is entrusted to us, and to have a positive influence on all who come into contact with Chick-fil-A.”

Overview:

KFRG, Inc. DBA Chick-fil-A Restaurants of Conroe and Willis is an organization with over 140 employees in various rolls, split between two business units. With annual revenues exceeding $15 million in 2019, KFRG, Inc. is known for high standards and consistent sales growth. A key hallmark of our success has been our focus on customer service and the continual development of our team.

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible schedule
• Tuition reimbursement