REGIONAL DIRECTOR OF OPERATIONS

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Company: Compass Group USA
Location: Seattle, WA 98101 (Downtown area)

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  • We have an opening for a REGIONAL DIRECTOR OF OPERATIONS position.

  • Location    : Note: online applications accepted only.


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If you have a positive attitude and a love for learning, you may be interested in joining our team.

Working for Morrison Community Living is more than a job – it’s a calling. We are the leading provider of dining, nutrition, wellness and community services to America’s senior living communities. From our sustainable food practices and innovative culinary programs – to housekeeping, plant operations and landscaping, we enrich the lives of seniors every day. To do that, we need the best and brightest to work with us. We’re seeking talented people who have a passion for seniors. We’re making a difference every day. Are you ready to join us?


Full time associates at Morrison Community Living are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits
Job Summary

We are seeking a Regional Director of Operations to support the dining services departments in resort style communities in the following states: Washington, Oregon, and California.


Key Responsibilities:

  • Leadership of multiple operations in the senior living setting with total managed volume in excess of $18 million
  • Develops common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
  • Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
  • Supports the development and implementation of clinical and patient service programs that meet client needs, regulatory agency requirements and meet client, patient and customer satisfaction
  • Participates in the sales process for the acquisition of new business
  • Monitors financial reports of the accounts to ensure budgetary compliance with Regional and Corporate goals
  • Develops and motivates an effective management and clinical staff to achieve Regional and Corporate goals and make efficient use of human resources
  • Interfaces with existing clients to maintain client satisfaction and account retention
  • Resolves client, patient and customer satisfaction or employee related complaints which have been elevated from Directors
  • Interfaces with legal and human resources to obtain procedures for various customer and employee related charges
  • Conducts appropriate annual and semi-annual performance evaluations
  • Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
  • Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
  • Participates in Patient Visitation rounds with account management team during each site visit, ensures that Company Patient Visitation policies and procedures are followed
  • Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources


Preferred Qualifications:

  • Bachelor’s degree in Business or Health Care related field, or equivalent related experience
  • Proven ability to manage a team of six or more manager-level team members
  • Minimum of two years’ experience in multi-unit foodservice management
  • Experience with multi-unit foodservice management with a combined managed volume of $5 million or greater
  • Strong track record of driving customer satisfaction
  • Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
  • Proven ability to mentor and develop team members
  • Excellent written and verbal communication skills


About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).