This Senior Manager role has direct responsibility for driving and supporting the delivery of service quality metrics and processes on a global basis. Working collaboratively with our Quality and Regulatory group and service teams, this position provides the practical bridge to executable quality actions by service and support professionals around the world. Dealing with both corrective and preventative actions and guidance provided by senior leaders, this position will ensure timely completion of prioritized improvements.
Major Responsibilities
- Leadership of a distributed, engaged and productive team.
- Accountable to achievement of ongoing service quality metrics systems in various global regions.
- Responsible for aligning various process improvement projects with actions that meet all requirements compliantly.
- Responsible for the organization, facilitation of internal and external project meetings, ensuring communication is transparent so all key stakeholders are aware of progress and critical path tasks.
- As and when required, provide project or improvement updates with expected tracking systems and to appropriate stakeholders.
- Participate in audit response team to engage and address both internal and external parties.
Required Skills/Experience
- Bachelor’s degree with 14+ years’ exp. OR Master’s/Doctoral degree with 12+ years exp. AND related experience includes 4+ years managing people required.
- Experience with Service Quality systems and procedures.
- Significant field service and call center support operational experience in a global environment.
- Continuous process improvement and / or Lean experience.
- Good working knowledge of statistical data evaluation methods, techniques and tools including MS Excel.
- Familiarity with MS Project or similar project management software and tools.
- Exceptional people and project management skill set – responsible for timeline, deliverables and budget.
- Experience of working in a complex matrix and global business environment.
- Experience in medical devices development environment (feasibility through to product launch) while not essential would be desirable.
- An ability to work to set requirements and an ability to adjust, maintain and manage plans to incorporate changing requirements.
- Demonstrated success in a global environment is desirable.
Desired Competencies
- Excellent documentation and follow up skills
- Strong continuous process improvement skillset
- Excellent organizational, planning and prioritization skills
- Flexibility to manage travel (as much as 50-60%) and global communication requirements
- Strong strategic, innovative and analytical thinking skills
- Exceptional communication skills (verbal/written/presentation/relationship building)
- Strong relational data modeling competency
- High levels of initiative, self-motivation and energy.
- Hands on mentality with a strong ability to get into detail as necessary.
- High levels of integrity, confidence, independence and collaboration skills
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
Find one job in US 