The City of Phoenix is ranked by Forbes magazine as one of the Top 20 best employers in the state. Enterprise-wide information technology is centralized into the Information Technology Services department. Our business is in the City of Phoenix, which means our employees have virtually zero travel obligations!
ITS currently has a vacancy for a Product Manager. A Product Manager is a strategic role responsible for conducting customer research and working with business and IT stakeholders to develop and convey product vision. As an innovative collaborator, the Product Manager gains insight on the needs of the customer and continuously matches on-going product capabilities with the evolving needs of the customer. The Product Manager will add value to a broad range of business and integration needs, implement best practices, and work across a broad group of stakeholders. This position will deliver diverse products of varying scope and complexity involving multiple teams and applications; manage the daily rhythm of discussions that clarify and resolve requirements during design, development, testing, and release; and conduct and participate in the analysis of the business process and functional requirements. The success of the position will be measured by service and engagement metrics.
The Customer Relationship Management (CRM) Product Manager serves as the domain lead for the City’s Microsoft Dynamics CRM roadmap, products, and services. With a thorough understanding of the CRM platform, the CRM Product Manager guides executive leadership toward the best practice designs and configurations with the goal of making it easier for the Phoenix residents to conduct business with the city, and for city staff to work efficiently.
Key job duties of this position include:
- Work closely with departments and business process partners to advise on product capabilities and enhancements, ensuring delivery and support of the product through its lifecycle.
- Make frequent and dynamic prioritization decisions based on product analytics, product team metrics, and customer feedback.
- Lead all aspects of integration success, including gathering and prioritizing customer and integration requirements, writing feature specifications, and working closely with developers, user experience, marketing, customer service, and finance to ensure product goals are met
- Conceive, define, test, deliver, monitor, refine and withdraw product capabilities to maximize business results.
- Engage in hands-on product development from concept through delivery, against an aggressive timeline.
- Facilitate and drive alignment among key stakeholders, supplying customer and market research and analytics.
- Develop the product strategy, vision, and roadmap
- Work closely with development team to balance product, technical and business trade-off
- Deliver product requirements and user stories with prioritized features. Maintain regular communication to refine requirements and provide project updates
- Anticipate and resolve resource gaps, obstacles and timing issues. Ensure efficient use of organizational resources cross-functionally
- Collect and analyze key site and business metrics.
- Use this data to support the prioritizing and definition of project initiatives, as well as determine the successful deployment and adoption of features
- Perform market research and competitive analysis by keeping abreast of new developments in the industry and provide recommendations on how new and emerging technologies ought to be implemented
- Drive customer insights and tie those insights to business plans and product roadmaps
This recruitment may be used by any department for any current or future vacancies over the life of the eligible list.
IDEAL CANDIDATE
- Strong technical and communication skills.
- Five years of experience in organizational culture. a track record of taking ownership and
- Ability to perform in a fast-paced, dynamic environment
- Ability to clearly articulate complex concepts and technologies to all stakeholders
- Experience engaging executives and other stakeholders;
- Ability to lead through collaboration.
- Ability to work independently, entrepreneurial, and creative thinker.
- Knowledge of product management best practices, functional design, and application delivery methodology
- Solid knowledge of product management best practices, functional design, and application delivery methodology
- Proficiency in change management best practices and frameworks; familiarity with Lean and Agile development processes.
- Knowledge of current user experience trends and best practices.
- Proficiency in change management best practices and framework.
- Proficient eye for detail to ensure every deliverable exceeds quality standards.
SALARY
$74,734.00 – $113,485.00 annually. Candidates may be hired up to $113,485.00 depending upon qualifications.
A comprehensive benefits package is offered which includes traditional pension with employer and employee contributions; choice of medical HMO, PPO, or HSA plan; wellness incentive of up to $720 annually; dental; vision; life insurance; long-term disability; 401(a) and 457 plans; medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan; bus/light rail pass; tuition reimbursement program; paid time off includes 11.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days. For more details, visit: Unit 7 Benefits
MINIMUM QUALIFICATIONS
- Three years of responsible experience in applications analysis project involving multiple computer subsystems, including project leader responsibility,
- Bachelor’s degree in computer science, computer information systems or a related field.
- Other combinations of experience and education that meet the minimum requirements may be substituted.
- The City job description can be found here.
- All finalists for positions are subject to a criminal background check applicable to the department or position.
PREFERRED QUALIFICATIONS – The minimum qualifications listed above, plus:
- 5- years of experience as a Product Manager
- Current PMI Certified Project Management Professional (PMP) and/or Agile Certified Practitioner (ACP)
- Experience in user experience design, IT program/project management, and business analysis skills
- Experience using Power BI and/or PWA (MS Project Server–Online) .
- Experience with change management best practices and framework.
- Experience working in public sector/municipality.
- Experience with Microsoft Dynamics CRM.
RECRUITMENT DATES
Recruitment closes January 14, 2020. All materials must be received by 11:59 p.m. on this date. First review of applications will occur the week of December 30, 2019. Recruitment will close when we have received a sufficient number of qualified applications or on January 14, 2020 whichever is sooner.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WHAT YOU NEED TO KNOW
- For other important information related to employment with the City of Phoenix, please click here.
- Link to All City of Phoenix Employment Opportunities
- If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.
REFERENCE
Info Tech Project Manager, JC: 09440, ID# 34759, 12/12/2019, # 6, WES, Benefits: 007
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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
Keywords: CRM, dynamics, product manager, IT PM
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