Vice President, Cargo Services

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Company: Swissport International Ltd.
Location: Los Angeles International Airport, CA

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Vice President, Cargo Services–1914665

Primary Location–North America-US-CA-Los Angeles International Airport (LAX)

Schedule–Full-time

Unposting Date–Dec 27, 2019, 10:59:00 PM


Organization–Cargo Services


Job Summary

Provide leadership and strategic direction for Swissport Cargo Services division within the Americas region. Directly responsible for financial and operational targets that impact profitability, revenue growth, and business development activities for the assigned region. Oversees customer relationships and leadership development initiatives for direct reports.


Job Responsibilities


Primary
  • Leading and managing all cargo activities within the region
  • Accountable for the results of the Americas region against targets agreed with Swissport HQ
  • Responsible for business units within the region and network to include: safety, security, finance, operations, commercial, staff, administration and legislation
  • Build strong business relationships with customers and suppliers
  • Select, develop, coach and support own management team to excel in their roles
  • Adhere to Global Account Management/CRM principles to win, retain and foster new business
  • Negotiate with customers and suppliers in all aspects of contract management and customer agreements
  • Close contracts and agreement of all service level agreements (SLAs)
  • Ensure that all attachments/SLAs are fulfilled and maintained. Adhere to standards, service level agreements and key performance indicators (KPIs) with regards to the network, individual stations and product
  • Be innovative and promote the introduction of new processes & product enhancements
  • Accountable for quality, unit cost reduction and progressive collaboration with customers
  • Responsible for the needs and coordination of all personnel within the region to ensure team effectiveness and efficiency
  • Ensure optimization of all existing, and new warehouse facilities within region
  • Ensure relevant ERP systems are updated to feed KPI monitoring modules and data-warehouses
  • Develop and deliver the regional strategy in line with Corporate objectives

Ongoing

  • Accountable for revenue generation and profitable growth within the Region
  • Lead and implement the overall strategic direction / Business Plan within the region
  • Manage ongoing business and operating performance in all aspects
  • Manage and oversee the preparation of business cases and Investment Requests (IRR) within region
  • Strong and inspired leadership in a multicultural environment
  • Accountable for delivery of Swissport standards of safety, security, cost control, customer service, on-time and financial performance
  • Adhere to Group Directives and Corporate Governance
  • Deliver quality improvement and unit cost reduction programs
  • Develop cross-selling opportunities in close cooperation with other business lines
  • Ensure that cargo services translates its customer value proposition into workable product and service attributes that can be implemented and measured
  • Negotiate targeted commercial arrangements with airlines, integrators, freight forwarders, service providers and other suppliers in the region
  • Manage and coach line managers, support people development, staff performance management and compensation within the region working with key stakeholders, e.g. HR / Legal
  • Identify and develop talent potential and manage succession planning for the region
  • Deliver and implement change / project management for the region as required


Qualifications and Competencies

  • University degree or equivalent, advanced degree in related field is advantageous
  • 10+ years of experience in the cargo or logistics industry with a minimum of 5 years executive level experience leading and developing teams
  • Strong leadership qualities
  • Previous P&L responsibility
  • Proven track record in high volume – low margin industries
  • Strategic and commercial thinker
  • Excellent Communication skills; Fluency in English
  • Excellent business acumen
  • Solid Negotiation skills
  • Leadership
  • Business Acumen
  • Financial / Commercial Acumen
  • Analysis and Judgment
  • People Management
  • Strategic Direction
  • Decision Making / Problem Solving


Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 55,000 dedicated professionals, serving over 700 client companies at 255 stations in 44 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.