Manager, Customer Service

Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 110 years. Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy. It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US. With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and internet. In addition Shentel is proud to be an affiliate of Sprint. We own and operate the more than 1000 towers that support our wireless network and employ the teams who work in our 48 Sprint stores, provide customer service, and operate the wireless network. We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving success of all of the facets of our business. We’re Shentel. Always connected to you. Shentel is an Equal Opportunity Employer and a Drug-Free Workplace.

Job Summary: Position requires proven ability to successfully manage a dynamic Customer Service department with multiple site locations and a dispersed employee population. Manages all aspects of the customer service and retail store staff including hiring, disciplinary decisions, performance evaluations and training of staff, supervision of daily operations including call statistics and scheduling, and interaction with core system personnel to facilitate customer and interdepartmental needs. Manager will be responsible for meeting sales quotas. Develops and manages a business unit budget and drives resources to meet or exceed company goals. Responsible for providing and leading the team to deliver outstanding customer service and to contribute to the progression of skills and the knowledge base for the department.

Qualification and Requirements:
a. Education: Four year college degree or higher in a related field or 5 years of equivalent management experience is preferred.

b. Experience Level: 10 or more years of customer service experience is required.

c. Experience Level: A minimum of 5 years call center experience in a supervisory/management role is required.

Shentel is an Equal Opportunity Employer and a Drug-Free Workplace. Click to review our Privacy Policy.

Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email employment@emp.shentel.com and provide your name and contact information.