Fixed Operations Director

The RV fixed operations director oversees not only the service department, but also parts and warranty departments. Fixed operations directors are responsible for the reputation, efficiency and profitability of these departments. The term “fixed” means these departments are independent of RV sales. As with all positions within dealerships, fixed operations directors are expected to uphold the highest ethical standards.

Job Duties

The duties of the fixed operations director include:

• Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.
• Directing the hiring and training of managers for the service, parts and warranty departments.
• Working with department managers to improve profitability and efficiency.
• Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
• Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
• Creating dealership service and pricing policies for approval by the general manager.
• Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.

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Job Requirements

Previous experience as a service manager is recommended for the fixed operations director position. Most fixed operations directors are required to hold a RVDA fixed operations and some Technician Certification.

Fixed operations directors must have strong leadership and organizational skills. Strong communication skills are required to work with customers, employees and vendors. Managers are also required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.

Managers are required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but also to comply with these regulations as well as hazardous waste disposal and OSHA Right-to-Know regulations. Managers provide necessary training on these regulations and ethical practices.

Fixed operations director ensures all daily, weekly, aand monthly reporting is completed.

Job Type: Full-time

Experience:

• service management: 3 years (Preferred)

Additional Compensation:

• Commission
• Bonuses

Work Location:

• Multiple locations

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Company Describes Its Culture as:

• People-oriented — supportive and fairness-focused