Director of IT Infrastructure

Organization

The Center for Autism and Related Disorders, Inc. (CARD) is the world’s largest and most experienced organizations effectively treating children with autism and related disorders. With U.S. and International reach, CARD touches the lives of hundreds of children and their families. Through a network of trained therapists, supervisors and researchers we develop and implement quality, comprehensive and personalized treatment programs which lead to success, and in many cases recovery.

CARD was started in 1990 by renowned psychologist and early researcher of autism, Dr. Doreen Granpeesheh. She designed a unique treatment curriculum based on the Applied Behavior Analysis (ABA) method and built an organization of dedicated and trained staff. Currently CARD has 200+ centers across the U.S. CARD’s goal is to become the worldwide leader of top-quality autism treatments.

Job Summary

Looking for a hands-on leader with broad and deep technical infrastructure experience. The ideal candidate will be composed under pressure, a self-starter, can quickly assess priorities, engage resources and drive to resolution. They will be people-oriented, have strong communication and organizational skills, and enjoy solving issues within a fast-paced environment.

A successful candidate primarily will act in both a technology leader role, developing and improving our IT strategy, as well as, in a hands-on tactical role to follow through on the execution of such strategy. Manage other infrastructure and security IT support staff. Lead technical resource providing server/desktop management, cloud infrastructure, IT project management and able to collaborate with IT Applications Development Director. The Director of IT Infrastructure reports to the Chief Information Officer (CIO)

Responsibilities

• Implement and drive usage of best practices, standards, and methods for analysis, design, securing, configuration, testing, implementation, and operation of infrastructure
• Partner closely with other teams such as Facilities, Physical Security, Data Analytics and others to deliver cohesive solutions
• Lead a direct and indirect team, ensuring that we are recruiting, hiring, mentoring, and developing our talented team of professionals to achieve outstanding results
• Actively promote the core values of the company within the organization
• Communicate clearly and effectively in person and in writing to all levels of the company regarding infrastructure activities
• Prepare and manage the operating and capital budgets and IT operating plans that maximize value creation
• Manage operational costs and conduct near and long-term financial forecasts
• Provide precise and cost-effective management of cloud services including AWS and Microsoft Azure platforms
• Manage vendor selection, negotiation, contracting, performance, and compliance. Prepare RFI, RFP, RFQ, contracts, and other documentation
• Participate in the review and prioritization of project portfolio providing trusted advice related to investments and information technology issues
• Ensure IT infrastructure, controls, operations, and related services meet requirements and are scalable, available, reliable, maintainable and secure
• Manage IT infrastructure assets including maintenance of component inventory and related documentation
• Manage a mix of long-term projects and short-term service requests with a high degree of flexibility and effective delegation
• Develop and maintain a robust 24/7/365 support model
• Build and manage a disaster recovery plan in support of an overall business continuity program
• Manage the organization and its service levels with data and metric driven decisions
• Drive effective and efficient command of the fundamentals of managing traditional infrastructure
• Lead a comprehensive infrastructure roadmap that leverages technology trends to challenge and change the status quo

Required Qualifications

• Minimum 12 years of progressive and relevant experience in IT infrastructure and operations
• Bachelor’s degree in computer science, information systems, or related discipline. Master’s degree preferred
• Breadth and depth of experience across physical, virtual and cloud infrastructure including Cisco network, security and communications, Hyper-V & VMWare, Failover Clusters, Secure VPN and Gateway, MS SQL Server, NetApp, MS-SharePoint, Dell EMC, AWS, Azure and similar technologies
• Provide Voice and Data Telecommunications support to ensure the operation of the hosted VoIP or equivalent, phone and call center technology.
• Function professionally under pressure with a strong sense of urgency, while managing multiple concurrent projects and deadlines under sometimes ambiguous and often complex circumstances
• Experience cultivating and leading high-performance teams, creating innovation culture, and mentoring to develop team members
• Comfortable working with employees at all levels of the company. Demonstrates professional tact, good judgement, and discretion
• Must be highly articulate, from business and technical perspectives, and able to deliver proposals and presentations to a wide variety of audiences with conviction and passion
• Strong analytical and problem-solving skill set. Demonstrates attention to detail, follow-up and has excellent organizational skills

Benefits & Compensation

For qualifying employees, benefits include medical, dental, vision, life insurance, flexible spending program, 401K, earned paid vacation, sick and holiday pay, educational assistance program and corporate discount programs.

Job Type: Full-time