The Automation and Portfolio Management will build and lead a team responsible for leveraging advanced technologies in robotics process automation, solutions, machine learning / artificial intelligence and expansion of the mobility platform. The foundational elements of the role include providing expertise in the design and delivery of strategic solutions while becoming a trusted partner to senior leaders to drive program adoption. The overriding objective of this role is to leverage new technology to elevate the customer and employee experience while driving cost out of the business.
Job Description
- Empowers employees through development, mentoring, and leadership guidance
- Provides thought leadership in best practices and end to end process design with a robust understanding of technology solutions and change management to lead large scale programs
- Functions as the central keeper of all priorities and initiatives both active and prospective across 5 major workstreams: technology enablement, fallout automation, capacity planning, routing optimization and stop the slop – root cause correction action
- Creates a streamlined and simplified digital experience for our customers and employees that reinforces CenturyLink’s position as the trusted connection to the networked world
- Oversees teams responsible identifying, prioritizing, and driving automation solutions
- Expands mobility platform to enable growth and maintenance support, including end to end governance and a release planning structure based on return on investment
- Partners with IT teams to develop APIs and Micro-Services enabling efficient and rapid solutions
- Ensures the selected solutions are omnichannel and integrate with multiple inputs for transformational opportunities for our customers
Qualifications
- 8-10 years’ related specialized experience with 3+ years’ experience at the managerial level
- Practical experience with Scaled Agile and Agile Methodologies
- Demonstrated ability to guide others through the transition from a traditional delivery mindset to a Lean-Agile mindset
- Bachelors or Equivalent
Preferred:
- Experience using Agile work management tools such as Jira or CA Agile Central
- Development Experience
- Design Thinking
- Master’s Degree
Education
Alternate Location: US-Arizona-Phoenix; US-Colorado-Broomfield; US-Colorado-Littleton; US-Florida-Apopka; US-Louisiana-Monroe; US-Texas-Frisco
Requisition #: 218162
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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