Washington Technology Solutions (WaTech) is looking for an innovative leader – someone who is dedicated to continuously improving telecommunication services and the utilization of new technology. We are looking for a driven leader who is excited to tackle the state’s biggest priorities as it relates to technology. As the Assistant Director of Network Services, you will be responsible for the operation of the state of Washington’s networks, a statewide voice, video, and data communication network that supports state and local governments, as well as digital government services available to the public. You will make a difference by improving the core infrastructure our government runs on by developing and promoting strategies that advance electronic communication.
What is WaTech?
Washington Technology Solutions (WaTech) operates the state’s core technology infrastructure and the central network and data center. WaTech also houses the State Office of the Chief Information Officer and the office of Cybersecurity. Our customers include state agencies, county, city, tribal governments, and non-profits. WaTech enables public agencies to better serve the citizens of Washington through technology. To learn more about our agency, please visit our website.
Come work with some of the best in the field and be a part of the leadership team to set the strategic direction of the IT workforce and the future of information technology in Washington state. If you are ready to lead a large division, be responsible for multi-million dollar budgets and provide technical and organizational leadership at the highest level, we encourage you to apply today!
What would you be doing in this role?
The Assistant Director of Network Services provides leadership and strategic planning to fulfill the delivery, implementation, and operation of highly-reliable and cost-effective statewide telecommunication and network services for more than 100 state agencies and local government municipalities. This includes responsibility for the successful operation of the Network Services Division, which manages the state of Washington’s voice, video, firewall, and data communication networks.
In addition to providing executive direction and guidance to the business units within the division you will ensure that each service area provides technology services consistent with the WaTech mission and the Governor’s vision for an efficient, technologically enhanced government.
You will:
- Ensure WaTech provides uninterrupted service 24 hours a day, seven days a week.
- Develop direction with statewide applicability on network, network security, and telephony issues.
- Lead multi-agency projects that combine technology investments and benefit state government overall.
- Be responsible for incident management of any service level issues and outages with these services.
- Participate in the rate-setting process for WaTech service offerings assuring pricing is competitive with the private sector and affordable for many customers with diverse funding sources and constraints.
- Manage vendor relationships and contracts to ensure appropriate levels of support while obtaining maximum value.
- Identify problematic areas and implement strategic solutions to prevent service disruptions.
Here’s what we are looking for:
- Bachelor’s degree in Management, Business, Engineering, Computer Science or a related field or equivalent combination of education/experience.
- Expert level knowledge of principles and techniques of telecommunications, technology, information processing, and financial management.
- Ten (10) years progressively responsible management experience including five (5) years in the delivery of services to a diverse customer base.
- Ability to organize staff and manage information technology programs, provide leadership in problem solving and strategic planning, and interact effectively with executive level customers.
- A minimum of five (5) years’ experience as a supervisor or manager in an enterprise Information Technology shop with an annual budget of at least $10 million.
- Proven success in providing IT products and services to a large agency or organization.
- Ability to develop cross team synergy within the agency.
- Experience negotiating contracts valued more than $2 million.
Skills to:
- Lead and manage high-level managers, subject matter experts and technical staff.
- Provide strategic advice to agency executives enabling WaTech and Washington State to fulfill its technology initiatives.
- Communicate both at the executive and technical level, anticipate problems and formulate mitigation strategies.
- Provide leadership and direction to managers within WaTech and external customers regarding the implementation of technology services.
- Communicate effectively with external and internal stakeholders including customers, vendors, WaTech management and staff.
- Excellent public speaking and formal presentation skills to prepare and deliver executive presentations to various and diverse audiences.
- Collaborate with agency executives regarding organizational strategy.
- Oversee the delivery of services to all operational units.
- Participate fully in the leadership team for the agency.
Knowledge of:
- Information Technology (IT) principles
- Organizational change processes
- Advanced project management principles
- Budget/finance management processes & principles
- Advanced leadership & management principles
- Performance Management principles
- Principles of infrastructure and IT architecture
- Marketing and promotional strategies
- Contract management administration and procedures
- Human Resource management principles
- Quality improvement processes (Quality Assurance & Quality Control)
- Equipment and services acquisition processes
An ideal candidate may also have these desired qualifications:
- Master’s degree in Management, Business, Engineering, Computer Science or a related field.
- Ten years progressively responsible management experience including five years in the delivery of carrier-class telecommunications services to a diverse customer base.
- IT related certifications.
- Project Management certifications.
- Experience maintaining internal control principles and requirements.
- Familiarity with the structure, functions, operations and protocol within state government.
- Experience interpreting and applying Civil Service, Exempt, and WMS Rules.
- Knowledge of the Washington state Office of Financial Management policies and procedures.
- Lean / Six Sigma certification.
First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time during the recruitment process. It is to the applicant’s advantage to apply as early as possible.
Contact us: For inquiries about this position, please contact Jenifer Graf at (360) 407-8810 or email to Jenifer.Graf@watech.wa.gov.
WaTech is committed to providing equal employment opportunity and equal access in a non-discriminatory manner to its programs and services for all persons without regard to race, creed, color, marital status, gender, sexual orientation, religion, age, national origin, political affiliation, honorably discharged veteran or military status, or the presence of any real or perceived sensory, mental, or physical disability.
Persons requiring accommodation in the application process or for an alternative format may contact Jenifer Graf at (360) 407-8810 or Jenifer.Graf@watech.wa.gov. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
To learn more about WaTech please view our site.
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