SALARY: Up to $75,000/yr.
VA ABC is a progressive public safety state operational retail sales business. ABCâs Retail Operations is our largest division consisting of 379 retail ABC stores throughout Virginia. We consider our dynamic and committed retail staff as one of the most important ambassadors in ABCâs mission of Control-Service-Revenue. We offer an engaging blend of governmental and private-sector business environments.
Qualified applicants must have extensive working experience in providing management to a retail related establishment
Knowledgeable in store management operational functions such as inventory/merchandising management, customer service techniques, cash accounting, decision making skills and problem solving skills.
Must have knowledge and experience applying loss and theft prevention techniques.
Experience handling a diverse customer base to include inquiries, product selection and complaints.
Must have extensive knowledge in managing and supervising multiple levels of employees in a retail related environment which includes training & developing staff for future career progression, handling disciplinary actions, performance management and employee relations.
Working experience in staffing and hiring practices such as screening, interviewing and selection.
Must possess extensive experience in supervising the performance of a multi-level team of associates and understanding of training techniques
Must possess the ability to work independently, maintain a high level of confidentiality and able to handle stressful situations.
Demonstrated ability to multi-task, utilize time management skills and organizations is a must.
Extensive experience working and responding to inquiries with internal and external customers both in person and on the phone is paramount.
Experience with utilizing personal computers is needed along with general software applications (Microsoft Word and Excel), retail related software and electronic point of sales.
Demonstrated ability to communicate effectively with customers and employees of ABC, both orally and in writing is crucial.
Must be able to lift 65lbs and be at least 21 years of age.
Employee relations, scheduling, job performance, disciplinary actions and making independent staffing adjustments to meet business demands.
Recruitment including interviewing and selecting candidates for store sales career opportunities.
Management oversight of multiple retail sales stores while ensuring product availability and inventories, adequate staffing needs.
Addressing facilities and real estate matters, ensuring safety/security and maintaining stores presentation and cleanliness.
Planning/coordinating new store openings and renovations, ensuring that all outlets are in compliance with ABC Category Management Guidelines and store management maintains effective displays
Expertise in automated retail sales and other computer systems applications and equipment, and inventory management to include shortages accountability
Coaching and coordinating employee and manager development and training programs to include newly hired/promoted employees
Ensuring all contacts with internal and external customers reflect excellence in customer service
Monitoring schedules to minimize overtime and proper utilization of allocated hours
For consideration for employment you must complete an online application at http://www.abc.virginia.gov. Resumes may accompany but will not substitute for a completed State Application Form. Your completed online application MUST BE RECEIVED by Human Resources no later than 11:59 p.m. on the stated closing date.
THIS POSITION WILL ENCOMPASS THE REGION WHICH INCLUDES SOME OF THE FOLLOWING LOCATIONS: Dinwiddie, Powhatan, Farmville, Cumberland, Goochland and Amelia.
The Virginia Department of Alcoholic Beverage Control does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political, veteran status, or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.
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