Requisition ID: 233895
Work Area: Sales
Expected Travel: 0 – 30%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Key Areas of Responsibility and Tasks
Customer First is a global organization focused on driving change across SAP to achieve customer success. The team covers and supports every region and market unit in the company. The primary mission of the Customer First team is to drive customer loyalty and adoption of SAP solutions by focusing on business outcomes and customer satisfaction. This in turn drives lifetime customer value and reduces churn for SAP.
PURPOSE AND OBJECTIVES
The Transformation Program Manager will be a key member of a team driving the go-to-market strategy and operations of Customer First. The individual in this role will be responsible for building and executing several strategic and prioritized change programs that will enable the Customer First mission to help our customers achieve their desired business outcomes by successfully using SAP solutions.
EXPECTATIONS AND TASKS
- Plan and implement programs necessary to execute the change management strategy, in alignment with field and customer priorities
- Leverage, establish, maintain or deploy the appropriate tools for scalable use, to optimize quality, or enhance delivery of the services and programs
- Integrate stakeholder feedback to accelerate adoption, optimize respective deliverables, and increase scale
- Collaborate with the enablement and communications teams to deliver training programs that support the Customer First strategic priorities
- Manage projects related to your area of support on an end-to-end basis, from creating the scope/roadmap through to execution and delivery
- Partner with communications specialists and leverage existing communication channels to share, create awareness, and enable the programs
- Share successes and learnings, and collect feedback to iterate and improve upon programs being delivered
- Produce and distribute related assets or content for on-demand consumption
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Excellent verbal and written communication skills (English, others a plus)
- Proactive and able to identify and solve problems with proven record of excellent organizational skills
- Act self-confidently with top management executives and comfortable to work on all hierarchy levels of the organization
- High level of empathy, flexibility, integrity and confidentiality, self-motivated, proactive, independent working attitude and excellent team player
- Thrive in a collaborative, cross-functional environment
- Ability to multi-task and deliver highest quality work under time constraints and in complex environment
- Work well in a fast-paced and dynamic matrix organization.
- He / She must be able to prioritize as well as pay attention to details
WORK EXPERIENCE
8-10 years’ experience in customer success, account management, enablement, and project management. Ideal internal candidate will have experience in a customer success role, as well as program management expertise. Knowledge of change management fundamentals and experience running a program that drove a changed behavior with successful outcomes is valued
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual – USA
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