Senior Internal Channels Manager

Site Name: UK – Angus – Montrose, UK – Berkshire – Maidenhead, UK – County Durham – Barnard Castle, UK – Cumbria – Ulverston, UK – Hertfordshire – Stevenage, UK – Hertfordshire – Ware, UK – Middlesex – Stockley Park, UK – North Ayrshire – Irvine, UK – Surrey – Weybridge, UK – West Sussex – Worthing, USA – North Carolina – Research Triangle Park, USA – Pennsylvania – Philadelphia, UK – London – Brentford
Posted Date: Dec 12 2019

Want to help shape how Workplace by Facebook enhances the way we work at GSK? Want to enable the best user experience for our 100,000+ employees? Want to be instrumental in optimising our internal digital communication channels? Want to be part of a broader digital transformation?

GSK is a science-led global healthcare company that aims to deliver growth and improving returns to shareholders through the development of innovative pharmaceutical, vaccine and consumer healthcare products. We have a special purpose: to help people do more, feel better and live longer.

We have 3 world-leading businesses Pharmaceuticals, Vaccines and Consumer Healthcare, which operate one overarching strategy that focuses on Innovation Performance and Trust supported by having a brilliant culture.

Please note this role can be based out of any UK or US site.

It’s an exciting and important time to join GSK having recently closed the transaction with Pfizer to create our Consumer Health Joint Venture, laying the foundation for two world-leading separate companies, one in Pharmaceuticals and Vaccines and one in Consumer Health.

Getting our communication strategy and digital channel mix right is instrumental to engaging and inspiring our employees, patients, customers and shareholders, ultimately driving our business performance.

You’ll be joining a communications team which is on an exciting mission, improving every element of the way we communicate across our organisation. If you’re a creative and data-driven individual with strong technical and project management skills. If you love to work in an iterative and collaborative matrixed environment, then we’re excited to hear from you.

What does this role involve?

• Part of the Global Communications Team, the Senior Internal Channels Manager role will use an employee focused and data driven approach to optimise our use of Workplace by Facebook.
• Prioritising what experiences should be invested in based employee and business value. Partnering with Tech to determine how and when new features can be launched; also, prioritise what should be retired.
• Running alpha/beta feature testing, partnering with Tech and Communications, to ensure the changes delivered have a positive impact to help our employees be more productive and engaged.
• Maintaining a thematic product roadmap and work to optimise the interconnectivity and interoperability between and seamless experience across our other critical channels and products.
• Working with stakeholders and delivery teams across GSK to coordinate delivery of new features in a way that inspires employees with impactful communications, basic training and change management.
• Providing guidance and structure for successful uptake and usage of Workplace across the company.
• Given the enterprise use of Workplace and potential features that expand beyond Communications, this role requires strong working relationships both within the Communications function, across other global support functions (e.g. HR, Tech) and our 3 business (Pharmaceuticals, Vaccines and Consumer).
• The fast evolving outside world requires us to continually review and improve what we do to stay ahead of current trends. A key part of this role will be to horizon scan for solutions and to learn from and share best practice with other companies who are also on a digital and data transformation.
• Responsibility for managing GSK’s relationship with Facebook including our contractual relationship and being integral in influencing product fixes and their product roadmap.

Basic requirements:

• Experience growing a product (ideally SaaS) that relied on a solid user experience for success.
• A user and data driven approach to product management, with experience in valuation of use cases.
• Communications experience and expertise.
• Working cross-collaboratively with, and giving direction to, design and development tech teams.
• Strong history of effective team working and managing matrixed relationships.
• Previous experience in supplier account management.
• Experience in working in a complex organisation going through large scale change.
• Ability to be flexible and open to changing directions and evolving solutions to meet business need.
• Passionate, curious and able to progress a non-traditional approach in a corporate environment.

As a company driven by our values of Patient focus, Transparency, Respect and Integrity, we know inclusion and diversity are essential for us to be able to succeed. We want all our colleagues to thrive at GSK bringing their unique experiences, ensuring they feel good and to keep growing their careers. As a candidate for a role, we want you to feel the same way.

We’re open to all talent – whatever your gender, disability, marital status, religion or belief, age, race, sexual orientation, ethnic or national origin.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Please don’t hesitate to contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. You can either call us on 0808 234 4391, or send an email ukdiversity.recruitment@gsk.com

As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

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