Project Manager – Field Service

Parcel Pending provides secure, on demand package management and storage solutions to the multi-family housing communities, office buildings, universities, and more. We offer an exciting, fast-paced work environment, and we currently have an opportunity for an energetic Project Manager to make an immediate impact.

We are looking for someone who is positive, supportive, self-starting, and is ready for that next big leap in their career. You are PASSIONATE about customer service, highly tech-savvy, and you LOVE detailed data related assignments. If you are looking for a company where everyone works together and “wears a few hats”, “rolls up their sleeves” to get the job done, this opportunity may be perfect for you.

Essential Job Functions

• Schedule and Support 3rd party technicians to service Parcel Pending Lockers
• Support Parcel Pending in ensuring Locker installations are successfully completed
• Responsible for the customer experience at a property from the property management team down to each resident
• Provide a Great Customer Experience
• Respond promptly to on-site team’s issues
• Communicate and coordinate with internal departments
• Responsible for onsite visits/ service calls when applicable
• Perform other duties as required to support the success of Parcel Pending

Job Requirements

• Ability to problem solve and operate independently
• Highly Tech Savvy
• Strong organizational skills with the ability to multi-task and adapt as priorities change
• Must work great in a team environment
• Strong inter-personal skills with the ability to communicate effectively with a variety of personalities in person, on phone and via email
• Ability to communicate effectively in English and understand/carry out instructions provided in written or verbal format
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

General Requirements

• Strongly prefer 1-3 years Customer Service background
• Salesforce CRM experience a PLUS.Minimum 18 years of age
• High School Diploma or General Education Degree (GED)
• Some College Preferred
• Eligible to work in the United States
• Must be able to pass a background check
• Light to moderate heavy lifting, when required (less than 50lbs)

Job Type: Full-time

Salary: $54,000.00 to $54,300.00 /year

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Tuition reimbursement