Project Manager

ECHO Health, Inc. is looking for a talented individual to join our Team! Located in Westlake Ohio, ECHO offers competitive wages and a great benefit package including healthcare, 401 (k) match and PTO.

This position requires a highly motivated, self-driven individual who is passionate about achieving goals and is committed to providing a high level of service. Ideally, this individual thrives working in a fast-paced, entrepreneurial environment with a high level of individual ownership and accountability.

Duties and responsibilities

• Accountable for assigned projects and initiatives including developing project plans appropriate for each project. Projects may include software development, IT security and infrastructure, process improvements, client implementations, and/or other initiatives.
• Guide project team using project management standards and methodologies to meet project goals.
• Champion the implementation of Scrum/Agile processes and methodologies. Responsible to improve processes that support the development and continuous improvement of the Agile process.
• Responsible for delivery and quality of project artifacts and documentation.
• Oversee resource and cost estimates, implements projects as per the deadlines and well within budget.
• Create and execute project plans and revise as appropriate to meet changing needs and requirements throughout the project.
• Effectively communicate across the organization including executive level stakeholders, technical and non-technical resources. Must have high level of professional poise and comfort with leading discussions with decision makers, end-users and IT professionals.
• Oversee the day-to-day project tasks, ensuring the teams’ progress against established objectives, timelines, deliverables and quality standards.
• Identify and manage project dependencies and critical path.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Anticipates and eliminates barriers/risks to project success.
• Responsible for creating, utilizing and reviewing documents/deliverables necessary for providing exceptional service and ensuring communication of the project plan to the necessary stakeholders.
• Set and continually manage project expectations with team members, vendors and other project stakeholders.
• Facilitate status meetings and communication with project team and stakeholders to ensure project is moving forward in a manner consistent with the project plan. Coordinates resolution of issues and concerns.
• Develop and deliver progress reports, requirements documentation, communication and presentations
• Must have demonstrated ability to ask questions of the business, formulate action plans, and execute and deliver successful projects independently and of high quality.
• Identify and implement opportunities for improvements and escalate issues for resolution as needed.
• Develop a deep understanding of the various business products, processes, applications and technology platforms and effectively communicate the same.

Qualifications

• Minimum 3 years’ experience working as a project manager with a focus on managing complex projects, including extensive, real-world client experience. Strong understanding of benefits administration and other aspects of health care delivery with a minimum of 3 years’ experience in the healthcare insurance industry with thorough understanding claim payment processing.
• High sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement.
• Experience with processes of strategic planning and management, customer training and education, process improvement, change & scope management, conflict resolution, resource planning and utilization.
• Expertise in managing client issues and relationships; proven experience in building and growing relationships with clients.
• Polished verbal and written communication skills; high attention to detail; excellent organization with outstanding documentation and follow-up discipline.
• Exceptional critical thinking skills with a solution focused perspective. This position requires demonstrated effective verbal and written communication skills as well as excellent interpersonal and problem-solving skills at all levels of business, including interacting with staff and external business parties at senior levels.
• Proven experience in successfully leading project teams with multifaceted, competing priorities and deadlines.
• Must be well organized and detail oriented with demonstrated effective time-management. The ability to effectively manage a dynamic daily schedule and workload flexibility is required.
• The ideal candidate will have a self-starter attitude, ability to work with ambiguity, ability to work independently with minimal supervision and to take initiative in problem solving.
• High level of proficiency with Microsoft Project, Visio, Word, Excel, Outlook and PowerPoint.
• Bachelor’s degree in Business, Management, Computer Science, Management Information Systems (MIS) or another related field preferred. May substitute with relevant experience.
• Ability to travel on an as-needed basis.

Working conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to operate standard office equipment; reach with hands and arms and lift up to 25 pounds.

About ECHO Health, Inc.

ECHO is a leading innovator of healthcare payment solutions, connecting payers, healthcare providers and members in the most cost-effective and efficient manner.

Payers, employers, providers and members benefit from the association with ECHO, realizing dramatic reductions in the costs of fulfillment and customer service. This is achieved through a unique, flexible and efficient process combining consolidation of provider payments and member communications with electronic settlement. ECHO’s services comply with ERISA (Employee Retirement Income Security Act), HIPAA (Health Insurance Portability and Accountability Act), CORE (Committee on Operating Rules for Information Exchange) and Taft-Hartley regulations.

Today, ECHO’s unique consolidation and electronic settlement services reduce costs for healthcare payers throughout the United States, processing more than 60 million payment transactions and over $26 billion in payments annually.

Job Type: Full-time

Education:

• Bachelor’s (Preferred)

Additional Compensation:

• Bonuses

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off