Overview
Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit http://www.ironmountain.com for more information.
Crozier Fine Arts is an Iron Mountain Business. Crozier serves the art world ecosystem through our strategic network that spans North America and Europe. By design and execution, Crozier can meet the needs of any collection, whether private or institutional, offering unparalleled technical expertise in the handling, installation, and storing of art. Our mission is to preserve culture and innovate best practices to protect the value and integrity of assets and ensure art that matters today is here for generations to come.
Responsibilities
Who are Project Managers? We are the logistics and technical services division of the Client Services family. Do you enjoy planning rigging jobs or coming up with innovative solutions for an artist’s studio? We are tasked with short-term projects and long-term jobs that range from multi-day to multi-year phased projects executed domestically and abroad.
Who are we looking for? We are looking for someone who enjoys challenges and has a good grasp of the art logistics industry. The ideal candidate is well-versed technically, articulate with clients, has excellent verbal and written communication skills, extremely well organized with strong foresight, adaptable, detail oriented, and comfortable with office and field work alike. Above all, we are looking for a passionate individual who enjoys a high paced work environment.
Summary:
The Project Manager is responsible for coordinating the execution of services and projects for Crozier’s clients, working alongside our Account Managers and Managers Coordinators. This role will coordinate internal and external resources across teams and within our Customer Relationship Management [CRM] system. Managing projects from; planning and pricing through execution, to ensure successful delivery of services, and keeping an updated feed of data in our CRM to support our Pipeline.
Job Responsibilities:
- Utilizing our CRM to manage leads and all data associated with client request, including insights or discoveries that need to be shared with our Account Management and Managers Coordinators
- Manage projects (from planning and pricing through execution) to ensure successful delivery in terms of scope, deliverables, and client satisfaction
- Utilize a consultative approach to develop an estimate addressing client’s business needs
- Liaise and collaborate with internal teams, including Sales and Development team, Account Managers, Managers Coordinators, Client Services Administrators, and other key personnel including our Operations Subject Matter Experts [SME]
- Perform site visits and client visits, to assess and evaluate the project in regard to scope, risk and timeline
- Create overall project documentation and work with internal departments and external vendors to execute, while ensuring timely and successful completion of projects
- Monitor services scheduled and project timeline, update client and account Manager regarding any changes in scope, particularly as they deviate from original estimate
- Utilize problem-solving abilities if changes to the project occur – work through issue resolution to completion, delegating or escalating when necessary
- Keep all CRM data on leads and projects updated so that our pipeline is as accurate as possible
- Communicate project completion through our CRM in a timely manner to initiate billing and invoicing procedures • Ensure estimates and work orders are clear and actuarily delineate the required services in chronological order
- Create and review invoices for accuracy, and ensure invoices are approved in a timely manner
Qualifications
- 2-4 years experience in a project coordinator/manager role• Knowledge and passion for all things art related, including the latest industry advancements
- Proven team player with a track record of strong project coordination/management
- In-depth knowledge of Crozier’s full suite of services
- Ability to work effectively and collaboratively across several teams/departments
- Strong work ethic with an ability to manage workload while efficiently and effectively prioritizing responsibilities to meet deadlines
- Excellent communication skills – both written and verbal
- Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
- Strong organizational, analytical, and time management skills
- Strategic thinker who is solutions-oriented and proactive in problem solving
- Salesforce CRM and International Shipping experience recommended, but not required
Every Iron Mountain employee has an obligation to promptly report issues and violations.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.
Job Location(s) US-MD-Landover
Requisition # 2019-23087
Category Account Management
Type Full-Time
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