Position Summary:
The Specialty Store Manager oversees CIBO market retail operations. With over 100 outlets across 10 major airports, CIBO Express Gourmet Markets is the upgrade our guests have been waiting for, offering today’s traveler on the go, a uniquely curated assortment of readymade provisions. From delicious, fresh, and wholesome foods, to top-line health and beauty solutions, to singular gifts and leading-edge electronics! As a Specialty Store Manager, your responsibilities may include crewmember development and training, performance documentation, adequate staffing, adherence to all concepts, policies and procedures, inventory, store facility, and responsibility for tracking revenues and cash accounts.
Responsibilities:
- Ensures responsibility for daily openings and closings as scheduled, as well as completes accurate opening/closing reports
- Adheres to all OTG Operating Procedures and ensure that they are followed by crewmembers
- Communicates regularly and effectively to crew at pre-shift/post-shift crew meetings and on a one-tone basis
- Ensures that all duties and assignments are performed and completed in a timely manner
- Records all deliveries and cross-checks with original purchase orders
- Maintains organization and freshness of stock, and oversees replacements as needed
- Ensures level of freshness and inventory per concept standards, while adhering to budget
- Performs regular stock inventory to account for all stock and submits report to the GM
- Ensures that an end of night report is completed correctly for all transactions
- Ensures that all cash items are balanced and accounted for on a daily basis
- Oversees accuracy of all transactions and voids
- Implements orientation, training, development, and performance management of supervisors and crewmembers
- Maintains weekly staff schedules, ensuring fair distribution of hours to all staff, using the most cost effective staffing and adhering to staffing budget
- Monitors and ensures that all staff members are punctual and in correct attire
- Addresses staff discipline as required, using OTG company standards and procedures; reports any discipline issues to the GM
- Ensures all work is carried out in compliance with Health & Safety regulations
- Ensures all staff members are engaged in their work and problems are dealt with in a humane, consistent, and professional manner
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Education:
- Bachelor’s Degree in related field is preferred
Qualifications:
- Minimum of 2 to 3 years of supervisory experience in retail/concession/restaurants
- 1 year supervisory experience in similar concept, market, or brand is preferred
- Excellent verbal and written communication skills
- Commitment to service of customers, crew, co-workers, and management
- Demonstrated dependability and leadership; ability to lead by example
- High integrity, passion, and commitment to OTG values
- Ability to work flexible hours, days, shifts, holidays; business needs vary with weather/traffic
- Ability to train, delegate, coach, and assist in the development of crewmembers
- Knowledge of safety and food sanitation
- Ability to clear background check for OTG and Airport Badge
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