Introduction
Is This The Role For You?
We hire smart people with big hearts. People who have a passion for their work and who strive every day to help others. Our work requires bold and innovative leaders; people who bring strong values and ethics to their role.
If you’re ready for a career that allows you to grow and develop into the professional you want to be – today and in the future….CryoLife is the place for you.
Position Overview
Providing hands on leadership and guidance to The Americas Tech Support & Infrastructure teams, this role is responsible for the day to day IT operations within the America’s region. All aspects of IT Operations are within scope, including but not limited to Tech Support, IP networks and telephony systems, server infrastructure, SAN infrastructure, VMware virtual environments, backups and restores, etc.
Key focus will be on creating and ensuring a positive, enjoyable experience for our end users and business partners throughout the organization.
This is a hands-on role and it is necessary for the incumbent to be technically competent as well as possessing excellent leadership skills in a day to day as well as a project focused environment.
Responsibilities
- Working closely with the IT Leadership, provide leadership and guidance to the Tech Support and IT Infrastructure teams located within the America’s region.
- Strong focus on the end user experience and providing high quality solutions and service to our end users and business partners.
- Conduct regular 1×1 meetings with each direct report to discuss performance, improvements, projects, etc. and perform annual performance reviews.
- Managing daily operations including analyzing workflow, developing standards and procedures, ensuring projects are progressing, and all aspects of the smooth running, regular maintenance and periodic upgrades of all aspects of the IT infrastructure that serve the Americas geographies with the end user experience at the forefront of all that we do.
- Responsible for the optimal configuration and reliability of global network operations. Working closely with the IT Managers in other regions to ensure optimal operations of all network infrastructure and related services.
- Responsibility for the security of all Americas based systems and solutions and working very closely with the other IT Managers to ensure global solutions and services are operating optimally.
- Working closely with the audit and compliance teams to ensure that all regulatory and compliance obligations are met and, in most cases, that our compliance comfortably exceeds the minimum required standard.
- Maintain Helpdesk ticketing system documenting all incidents and changes along with associated documentation. Creating processes and documentation where needed.
- Managing daily operations including analyzing workflow, developing standards and procedures, ensuring projects are progressing, creating budgets, negotiating contracts, and prioritizing deadlines.
Qualifications
- 15 years + of IT Operations experience with at least 7 years of management and leadership experience.
- Strong working knowledge of cloud services – Office 365 & Azure specifically.
- Strong virtualization knowledge and experience – VMware.
- Solid knowledge of networking principles and technologies.
- Working knowledge of Cisco networking products and solutions (ASA firewalls, Catalyst switches, Meraki MX/Switches/Access Points).
- Able to demonstrate leadership experience in within multiple projects where a leadership role was fulfilled.
- Excellent communicator with people of all levels in the organization.
- Knowledge and experience of the creation of processes and procedures based upon ITIL best practices.
- Experience of working within a regulated environment would be advantageous.
- Experience working in a global team and environment is desirable.
- Must be legally authorized to work in the United States
- Must be willing to submit to a pre-employment background check and drug screen
- Must be at least 18 years of age
Company Info
Who We Are.
CryoLife is one of the world’s leading contemporary medical device companies whose technology and products bring restoration and hope to people all around the world. With a variety of innovative products and technologies available, including preserved human cardiac and vascular tissues, surgical adhesives and sealants, and mechanical heart valves, our mission is to restore the health of patients by delivering innovative technologies of unsurpassed quality. Since our inception in 1984, it is estimated that our products and tissues have been implanted in over 1 million patients worldwide. Headquartered in Kennesaw, Georgia, CryoLife employs over one thousand people from various education and experiential backgrounds across the United States and internationally.
CryoLife is an Equal Opportunity/Affirmative Action employer.
CryoLife provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Reasonable Accommodations
CryoLife is committed to providing reasonable accommodations both in the application and interview process, consistent with legal requirements. If you need a reasonable accommodation while seeking employment, please email ADA_Accommodation@CryoLife.com or call 770-429-5215. A Human Resources representative will return your call. Messages or emails for any reason other than accommodation requests will not be returned.
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