Senior Vice President, Global Operations – World Courier

At AmerisourceBergen, we are united in our responsibility to create healthier futures. Our World Courier business unit is a global leader in specialty transportation and storage, covering clinical, commercial and Expanded Access Program logistics, serving manufacturers in the pharmaceutical, biotechnology and healthcare space.

Reporting to the President for World Courier, the Senior Vice President, Global Operations for World Courier is responsible for setting the overall operational strategy to maintain and grow our position as the leading specialty logistics provider in the world. This strategy will be underpinned with key initiatives that will have interdependencies within the organization. The SVP, Global Operations will be responsible for implementing these key initiatives while also managing day-to-day activities including customer and partner interactions pertaining to operational activities.

This position has significant scope and responsibility, including leading and overseeing:

The holder of this position may perform the following tasks:

1. Overall responsibility for key operational functions, strategy and execution.

2. Transport Operations (with support from VP, Global Transport Operations), which includes:

**International implementation of operational instructions, policies and SOPs in close cooperation with Global QA to ensure alignment with business requirements and regulations
**Monitor operational progress of World Courier offices and agents and formulate remediation plans when necessary (KPI)

**Development of systems and procedures to improve global Operations and Quality (Service Enhancement)

**Development of systems and procedures to improve global Operations and Quality

**Direct cost optimization

**Supervision of Regional Operations Directors

3. Lead system development, implementation and future optimization

Storage Operations (with support from VP, Global Storage Operations):

**International implementation of operational instructions, policies and SOPs in close cooperation with Global QA to ensure alignment with business requirements and regulations

**Monitor operational progress of World Courier storage facilities and formulate remediation plans when necessary (KPI)

**Build and deliver operational roadmap including transitioning to a single IT platform for clinical and commercial storage
**Build and maintain multiple year plan for storage facility moves, upgrades and new openings underpinned by strong financial and strategic rationale

**Monitor overall storage P&L (in conjunction with local country operations responsible for operations)

**Medium Term Oversight: Day to day execution for legacy ICS sites (Brooks, Reno and Columbus to be transitioned to US country management in a phased manner); and overall pricing for clinical and commercial storage- to be transitioned to Pricing team in a phased manner

4. Project Management Office (with support from Director, PMO):
**Overall management and tracking of key projects

**Owner of standards and methodology deployed
**With Finance, tracking of milestones and performance to budget

5. In partnership with IT, develop IT strategy for business-driven IT initiatives for transport operations and storage operations. Initiatives should be linked to company-wide infrastructure initiatives.

6. Quality, including Compliance and Continuous Improvement (dotted reporting line of VP Global Quality)
**Lead overall QA organization including resource allocation, delegation of responsibilities and overall quality assurance program
**Develop and implement single eQMS across organization
**Monitor key quality metrics and formulate remediation where necessary (with support from linked functions like services, regional or country leadership, etc.)
**Responsible for Compliance including the implementation and monitoring of AmerisourceBergen’s Foreign Corrupt Practice Standards for all World Courier staff and vendors, GDPR and local requirements (Compliance Officer)
**Lead Continuous Improvement program across transport and storage operations

7. Close cooperation with other corporate departments to manage and coordinate project implementations and initiatives (Sales, Marketing, Legal, Finance, HR, Strategy etc.)

This individual requires broad training in fields such as business administration, accountancy, computer science or similar vocations generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education. Graduate degree in business administration or related field preferred. Normally requires a minimum of fifteen (15) years directly related and progressively responsible experience.

The ideal candidate will have significant experience working in the pharmaceutical services space in an operational and/or general management capacity. Requires experience with pharmaceutical supply chain. Experience working with in a matrix organization is highly desirable but not required.

Knowledge & Skills:
**An effective leader with a strong track record of developing high performing operational teams and displaying a genuine concern for the fullest professional and personal development of individuals to assure accessing their fullest potential
**Ability to direct activities of others, including coaching, training, guiding, developing, and managing

**Ability to work in a matrix organization and with regional, country, services and functions management
**Excellent presentation skills and strong written and verbal communication skills
**Effective personal stature and presence, self-assured and relaxed, articulate and capable of communicating formally and informally at all levels of the corporation/company
**Thorough knowledge and understanding of the global business transport operations, storage operations, PMO, IT and Quality Assurance
**Strong financial acumen with the ability to interpret financial data and develop successful strategies to deal with financial issues that are identified
**International experience and the ability to lead cross-cultural teams across the globe and numerous time zones
**Ability to interpret industry trends and competitive information and develop strategies and tactics to respond to changes in the marketplace

**Strong data acumen with the ability to interpret and direct analysis on broad internal and external operational data to develop action plans based on the key identified trends and performance indicator tracking
**Change management
**Ability to resolve issues effectively and efficiently
**Strategic planning
**Customer-centric mindset
**Problem solving in real time

Travel required: 50%

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world’s largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.