Operations Manager

Epiq is currently seeking an Operations Manager to join our team! This individual will oversee all operations of multiple facilities management accounts within the Washington D.C. area.

Responsibilities

• Oversee/Review completion of monthly management report (expected attendance minimum of 1 per quarter)
• Monthly meeting with key contact
• Must be flexible to travel for site visits biweekly
• Assist Regional Director with scheduling of semi-annual social event with key contact (lunch, dinner etc.)
• Ensure completion of Semi-Annual Client surveys and Annual End-User surveys
• Assist with preparation, presentation, and review of Annual Reports
• Conduct frequent visits to account base to monitor employee growth and development
• Assist with current programs and help develop new marketplace training initiatives
• Oversee interviewing, training, development and evaluations of personnel
• Provide team members with the required training, experience and tools needed to be successful
• Responsible for overall profitability of account base including management of labor, equipment, supplies, and all other EPIQ operating expenses
• Responsible for increasing profitability by expanding services and add-on business
• Responsible for reviewing P&L statements for accuracy; ensure budgeted profitability goals are met
• Manage day to day scheduling and development of team members so all sites are fully staffed
• Prepare and present monthly management reports and other client correspondence
• Prepare and submit site payroll
• Conduct Site Audits and assist with correcting deficiencies
• Assist Global Business Transformation Solutions sales with analysis and proposal preparation as required
• Lead implementation of new accounts as assigned
• Provide transition management at accounts when a site manager is promoted internally or resigns
• Develop relationship with key contact and act as high level primary point of contact for any issues
• Coordinate equipment installs/de-installs
• Ensure that provided technology is being utilized and all EPIQ employees know how to use it
• Display high ethical standard, integrity, work ethic, and loyalty

Requirements

• Ability to travel to potential and current clients within the D.C. market
• Flexibility in schedule to accommodate sales and operational needs
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Ability to learn skills quickly
• Flexibility in dealing with simultaneous projects
• Attention to detail
• Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations
• Ability to lift or move 40 lbs. or greater
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Reading, writing, and arithmetic skills required
• Visual acuity
• Able to convey information and ideas through speech in ways that others will understand
• Able to listen to and understand information and ideas presented through spoken words and sentences
• Able to speak clearly so listeners understand, identify and understand the speech of another person
• Excellent organizational skills
• Strong initiative required; ability to work independently with minimal direct supervision

Qualifications

• Bachelor’s degree preferred
• Experience managing multi-site operations
• Minimum 3 years’ experience in client managed services field
• Minimum 2 years management experience with heavy profit and loss responsibility
• Minimum of 2 years professional level work experience in a production environment and/or a client-service oriented field
• Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint
• Knowledge of copy machines and utilization of typical office services equipment and technology

LEADERSHIP COMPETENCIES:

Results Driven Qualifications – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.

Client Focus- Takes action with the clients, both internal and external, and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.

Building Effective Relationships – Identifies opportunities to build strategic relationships with individuals in other areas of the business in an effort to achieve business goals; develops the partnership through information exchange, clarification of partnership benefits and definition of partnership scope and expectations; recognizes the business concerns and perspective of others; shares information and own expertise with others to enable them to accomplish group goals

Integrity- Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.