LICENSEE RELATIONSHIP MANAGER
Location: Richmond, VA
SALARY: $39,700/yr.
ABC’s Retail Operations is our largest division consisting of 378 retail ABC stores throughout Virginia. We consider our dynamic and committed retail staff as one of the most important ambassadors in ABC’s mission of Control-Service-Revenue. We offer an engaging blend of governmental and private-sector business environments.
JOB SUMMARY
Under the general direction of the Regional Manager, the Licensee Relationship Manager provides a high level of customer service and individualized attention to Licensee customers, while promoting public safety through the responsible sale and regulation of alcoholic beverages.
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ESSENTIAL DUTIES
- Provides direct support and customer service to licensees, including onboarding and orientation, online order training, personalized assistance with product selection, and the management of the licensee ordering and fulfillment process.
- Collaborates with licensee partners to foster a successful business relationship, while working to grow and expand their outreach efforts in the region.
- Guides licensees in their product selections through observation, product knowledge, and current consumer trends.
- Facilitates the online order, bulk order, online lottery, and limited availability handling processes within the region.
- Assists in the development of marketing strategies and sales campaigns geared towards licensee customers.
- Coordinate regional product transfers.
- Collaborates with store stocking to improve the product management of new items, closeouts, and slow movers, and will make recommendations for forecasting improvements.
- Conducts and tracks quarterly visits to each licensee location to build relationships, discuss their needs, and provide training on new processes and/or products.
- Maintains shelf stock of Licensee pick area. Works overflow areas during slower periods of the day to assist personnel on the sales floor.
- Manages inventory levels to minimize stock outs of licensee merchandise. Communicates replenishment needs to management.
- Works with store stocking to reduce the potential for regional stock-outs of licensee purchased products and limited availability items.
- Visits customers regularly using personal vehicle.
- Places orders for specialty merchandise, SOC, limited availability items, and single bottle/ case deliveries to satisfy licensee requests and contacts customer when products are ready for pickup.
- Originates and develops new merchandising techniques. Queries licensees for their feedback on store promotions, new products, recipes and food pairings.
- All other related duties as assigned.
- REQUIRED SKILLS & QUALIFICATIONS
- Must have considerable experience working in a fast-paced high volume retail operation.
- Knowledgeable of Virginia ABC products, their taste attributes, and nature of licensee businesses.
- Working knowledge of Virginia ABC store operations, policies, procedures, and current assortments.
- Thorough knowledge of the local retail market and current licensee customers.
- Expert knowledge of the licensee ordering and verification process.
- Effective communication and interpersonal skills.
- Proficiency with operating a PC, POS, and other computer peripherals.
- Must have valid Driver’s License
- Ability to move cases of alcoholic beverages (up to 65 pounds) and maneuver a hand-truck and/or trolley loaded with 5-6 cases at a time.
PREFERRED QUALIFICATIONS
- College coursework with an emphasis on business administration or retail management preferred, or equivalent combination of education and experience.
Position may require more hours worked Monday – Friday than on weekends (will vary by store according to peak sales days and hours.) Mileage will be paid for travel between stores and to licensee establishments.
For consideration for employment you must complete an online application at http://www.abc.virginia.gov. Resumes may accompany but will not substitute for a completed State Application Form. Your completed online application MUST BE RECEIVED by Human Resources no later than 11:59 p.m. on the stated closing date.
The Virginia Alcoholic Beverage Control Authority does not provide sponsorship.
We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status, or disability.
AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.
Criminal history record checks are required prior to employment.
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