Frontdoor’s Legal Operations Mgr will be focused on supporting the achievement of department-wide strategies and objectives and driving the technology transformation for the function to address on-going business needs. You will be identifying, implementing, and providing ongoing support for various technology and Legal Department automation solutions and processes.
What does a “Day-in-the-Life” look like?
Coordinate the operating rhythm, including senior leadership meetings, calls, and other forums.
Develop meeting agendas and materials, including pre-read and visual aids to effectively inform discussion and decision making. Act as the department’s liaison with partners in other functional departments, including HR, Finance, and Communications. Develop, manage, and implement the department’s internal and external communications approach, strategy and programs.
Develop a technology roadmap for the department that takes into account industry best practices as well as department workflows and priorities. Work with internal IT, external vendors and the Legal Leadership team to identify and implement tools, technologies and process enhancements to improve the efficiency and productivity of the team.
Manage Legal technology initiatives, such as knowledge management, contract lifecycle management, document management and document automation.
Project manage various department-wide initiatives that support the function’s priorities, in close coordination with the Legal Leadership team and the wider legal professional team.
Partner with HR to implement training and professional development initiatives for the department, including onboarding new hires and existing staff. Develop programs that optimize knowledge sharing and collaborating across the department.
Coordinate access within the department to the Legal Research tool.
Conduct financial analysis on outside counsel spend using the e-billing system.
Oversee the department’s overall spend against budget.
Produce department operational metrics and benchmarking and related presentation materials.
What do I need to be successful?
Bachelor’s degree in related field with 5 years previous experience in strategic business planning and operations management; Experience working in the legal industry
Legal services strongly preferred
Global experience with large-scale process management and process improvement initiatives
Experience with operations of functional departments or business
Proven experience in identifying, implementing and using technology solutions
Tech savvy or willing to be early adopter of tech solutions
Established analytical and project management ability
Problem solver
Ability to take ownership and drive towards specified goals
Very strong communication skills (written, verbal, listening and presentation) Ability to build relationships and network with varied stakeholders
Must be a self-starter, comfortable working as part of a small team, as well as alone
Ability to drive innovation initiatives
Highly collaborative individual with proven ability to work well in a matrix and effectively manage across boundaries
Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers, phones and etc.
Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:
Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
Inside working conditions: The change of building environment such as with or without air conditioning and heating.
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Job Category: Legal
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