Incident Manager

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Company: Tanisha Systems Inc.
Location: Atlanta, GA

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Job Title: Incident Manager

Job Type: Contract to hire

Job Location: Atlanta GA

Job Description::

  • Prefer ITIL knowledge or certification
  • Executing the Incident Management process tasks in adherence with Client requirements.
  • Drive Bridge calls for effective coordination, incident resolution, service restoration within the agreed SLA.
  • Sending notification of Critical/Major Incidents to appropriate management and technical teams.
  • Provide updates continuously about the cause of incidents and relevant findings in the bridge call for each Critical/Major incident.
  • Ensure Incident Time line Report is created immediately after resolution.
  • Reviewing and auditing the process.
  • Ensure that the Incident record is fully updated prior to Problem Management handover.
  • Provide feedback in regards to Knowledge Base articles(KBA)
  • Participate in Internal CAB Meetings to know about the changes being implemented in the environment.
  • Chair the DHC (Daily Health Check) Call with Client to review Service Disruptions.
  • Identifying trends and potential Problem sources by analyzing Incidents.
  • Coordinating meetings to resolve problems.
  • Maintains inventory of problems under analysis and their current progress and status
  • Do a Follow up of issues and progress with problem owners where necessary

Thanks!!

Regards

Vaishnavi Verma

Sr. Technical Recruiter

Tanisha Systems Inc.

Ph. 212-729-6543 Ext. 382

Email: vaishnavi(at)tanishasystems.com

Job Types: Full-time, Contract

Experience:

  • ITIL: 4 years (Preferred)
  • Incident Management: 5 years (Preferred)