Head of IT Infrastructure & Shared Services

Overview
ATI is seeking a Head of IT Infrastructure & Shared Services to join our team. The Head of IT Infrastructure & Shared Services is a newly created position to enable ATI’s digital transformation by creating a world class global infrastructure, digital workplace, and application shared services function. Reporting to the Chief Digital and Information Officer, this position will support the business unit Digital/IT leads by providing these key services on their behalf.

The Head of IT Infrastructure & Shared Services must be experienced in on-premise to cloud transformation including infrastructure as a service for hosting and software as a service for various applications and productivity tools. Specifically, experience working with Amazon, Azure, and Office365 is preferred. Deep technical experience is expected, but the ideal candidate will also be skilled in end user and cultural change management to accelerate the transformation. Managing this transformation, articulating the value proposition for change, creating trust and support, and delivering solutions that generate quick and seamless user adoption are all critical success factors. Additionally, strong experience supporting, developing, and transforming Operational Technology (OT) is essential. Particularly, understanding the change management requirements for managing OT infrastructure compared to the business network assets while also leveraging cloud technologies where practical for OT.

Historically, these functions were primarily distributed within the business units, so the candidate must have a heavy industries background, ideally with plant IT/OT experience, combined with enterprise delivery experience. The candidate must be comfortable creating and working within new operating models while demonstrating value of the new structure. The ability to navigate and successfully deliver against initial change resistance is necessary.

Combined with more traditional infrastructure responsibilities, this role will also lead and evolve the existing Application Support shared services team. As the ATI Digital Technology function is transforming, the candidate will be tasked with identifying where this team can add value at the enterprise level and which application support functions are better suited within the business unit IT teams.

As an internal service provider to the rest of the Digital, IT, and OT functions, the candidate will be a team player and focused on the overall success of ATI’s digital transformation. While functionally responsible for Infrastructure and Shared Services, this role is a member of the Digital Technologies leadership team and will be expected to lead and represent the entire function.

Job Responsibilities

• Accountable for the overall Infrastructure and Shared Services strategy.
• Responsible for the ATI’s technological infrastructure and understands the science and business benefits behind technology alternatives.
• Analyze existing operations and make recommendations for the improvement and growth of the infrastructure and IT applications.
• Aligns the infrastructure and shared services vision with the overall business strategy of the organization and is responsible for delivering services to other business units that historically provided their own infrastructure support.
• Ensures that all IT assets and systems are functioning smoothly for the employees and extended workforce of the organization.
• Develop methods, processes, and teams to transform the way that ATI employees receive technical support. Must have experience with internal help desk transformation driving “shift left” support, high first call resolution, and customer satisfaction.
• Work closely with the Head of Cyber Security to accelerate the transformation and improve the end user experience while maintaining world class Cyber Security standards and protection.
• Work with stakeholders to define business and systems requirements for new technology implementations and develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Frequently deals with IT vendors and suppliers, cloud services, and outsourcing agencies to buy IT assets and ensure the efficient running of the IT infrastructure; manages the contract life-cycle related to 3rd party services.
• Maintains relationships with all other external stakeholders.
• Stays informed regarding the latest IT sector happenings and industry best practices by attending technology conferences and seminars.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• The ability to roll up your sleeves and get involved to mentor and deliver.
• Direct, motivate, and develop key staff including peers and supervisors, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues and team.
• Take an active leadership role in determining overall company technology, strategies, and specific objectives for individual projects.
• Help define continuing evolution of IT to meet the changing business needs of the enterprise.
• Manage the implementation of the strategic plan.
• Development of Policies and Procedures driving standards and monitoring adherence across the corporation.
• Influence and support the culture, values, and standards of the IT organization.

Basic Qualifications

• Associate degree in an information technology related discipline
• Minimum 15 years’ experience working in enterprise IT, including progressive leadership roles working with large teams, managing budgetary responsibility and driving transformation.

Preferred Qualifications

• Bachelor’s degree in an engineering, information technology, or business discipline from an accredited college or university.
• Advanced degree in engineering or information technology.
• Relevant professional certification.
• Minimum five years’ experience in the manufacturing, utility, or telecommunications industries.
• Prior public cloud experience in a regulated industry, critical infrastructure sector or DOD contractor.

Skills

• Strong working knowledge of all aspects of infrastructure and the ability to apply this knowledge in an open network environment.
• An articulate communicator and able to explain the company’s infrastructure vision and strategy both within and outside the company.
• Savvy to work across organizational lines within the company and influence key internal executives and business line managers.
• Ability to execute and drive implementation of the agreed-upon strategies.
• Experience in dealing with key, notable regulatory organizations.
• Knowledge and expertise in protecting and understanding Critical Infrastructure protection and regulatory compliance.