The Head of Design Operations is responsible for driving the design team culture, evolving processes and systems and programs that enable the team to scale with strength and build exemplary brand and product experiences in a creative, focused environment. This role works in partnership with our Head of Design and Design Management team.
What you’ll achieve
- Build our team mission and charter by gathering data, identifying gaps, improving processes, aligning teams and communicating results across the company.
- Facilitate all of this and all associated programming within a hyper-growth organization.
- Coordinate complex, multi-team, cross-functional product launches – focus on realizing customer benefit
- Improve cross-functional collaboration
- Develop and lead key initiatives to scale the design team (in partnership with design leaders and People Op), including:
- Guide the Design Management team to set overall priorities, developing skills and career growth, and defining success for the team
- Iterate on and optimize design on-boarding and training programs
- Identify gaps in design leadership/management and develop programs to address
- Spread best practices related to: user centered thinking and approaches, program execution, cross-office communication, cross-functional collaboration
- Create process for identifying, prioritizing and staffing work towards developer efficiency
- Own the execution and evolution of key processes and rhythms of the design organization, including:
- Coordinate/communicate staffing decisions
- Facilitate design sprints and brain storms
- Evolve crit, product forum, product development toolkit
- Own KR tracking
- Ensure progress towards goals is clearly and consistently communicated by teams
About you
- 8 years relevant professional experience, including: design management, management consulting, project/program management of design deliverables
- Experienced leading and supporting high-performance, collaborative, design teams; expertise in design development processes
- Demonstrated leadership (with and without formal authority)
- Excellent analytical skills
- Demonstrated problem solving abilities
- Strong verbal and written communication skills
- B.S. or higher, preferably in a creative field
About us
Asana is a leading work management platform, helping more than 70,000 organizations and millions of users across 195 countries organize and manage all of their work, including AB-InBev, Airbnb, AllBirds, KLM Air France, Kohl’s, NASA, Panera, Sephora, Uber, Viessmann Group and Vox Media. Asana has been named a Top 5 Best Place to Work by FORTUNE three years in a row, and one of Glassdoor’s and Inc.’s Best Places to Work. Headquartered in San Francisco with offices in New York, Dublin, Sydney, Vancouver, and ReykjavĂk, Asana is always looking for curious, collaborative people to be a part of our inclusive culture and help us achieve our mission.
Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of all educational backgrounds, gender identities and expressions, sexual orientations, religions, ethnicities, ages, citizenships, socioeconomic statuses, disabilities, and veteran statuses, and we’d love to learn about what you can add to our team.
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